- Location
- Birmingham England UK
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Clinique
Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.
The Counter Manager at Clinique is responsible for driving sales turnover and market share through a consumer-focused approach, maintaining brand credibility, and delivering exceptional retail standards at the Marks and Spencer Bullring location. The role encompasses sales maximization, operations management, visual merchandising execution, and brand strategy implementation, with accountability for achieving daily and weekly sales targets whilst ensuring zero consumer complaints and maintaining a zero stock loss environment.
Role & Responsibilities
- Drive sales turnover and market share by maintaining a consumer-focused approach and reflecting a credible, professional brand image
- Maximize sales through effective selling techniques, excellent service delivery, and adherence to retail standards
- Achieve and exceed daily and weekly sales targets whilst managing all commercial reports and making data-driven commercial decisions
- Develop and execute a consumer recruitment and retention strategy to grow a loyal customer base
- Plan and implement local marketing and events initiatives aligned to retailer activity and brand strategy
- Execute visual merchandising layouts according to guidelines and agreed timescales, ensuring daily display excellence
- Manage refunds and complaints in line with company guidelines, consulting with Area Manager as appropriate
- Ensure all health and safety responsibilities and operational activities achieve minimum 'Acceptable' grading during audits
- Manage daily stock replenishment and minimize stock loss through rigorous implementation of company security policies
- Identify trends and product performance issues, making recommendations to enhance commercial performance
- Maintain awareness of competitor activities, missed opportunities, and all additional sales avenues including events, omnichannel, and digital channels
- Leverage social media effectively to drive business and protect brand image
- Deliver excellence in service execution by implementing continuous improvement measures and fostering a 'surprise and delight' culture
Qualifications
- Proven experience in a fast-paced retail and/or consumer-facing environment
- Commercial understanding and awareness of the beauty and cosmetics industry
- Demonstrated ability to drive self-development and continuous learning
- Effective communication, organisation, and prioritisation skills
Skills
Experience
Proven experience in a fast-paced retail and/or consumer-facing environment, with demonstrated commercial understanding and awareness of the beauty and cosmetics industry. Experience in point of sale management and team leadership within a luxury or premium beauty brand environment is advantageous.
Education
No specific educational qualifications are explicitly required; however, commercial awareness and industry knowledge are essential.
Workplace
This position is based in Birmingham, England, UK.
Explore jobs in England or in the UK.
Culture
Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clinique, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Counter Lead», «Point of Sale Manager», «Beauty Counter Supervisor», «Retail Brand Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.