Clinique Counter Lead

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

The Counter Lead is responsible for driving sales turnover and market share for Clinique through exceptional consumer engagement and retail excellence. This role requires maintaining a credible brand image, achieving sales targets across all channels (in-store, events, omnichannel), executing visual merchandising and local marketing initiatives, and ensuring operational standards while fostering a customer-centric culture of zero complaints and service excellence.

Role & Responsibilities

• Drive sales performance and achieve daily/weekly targets through effective selling and consumer engagement
• Maintain and elevate brand image through professional demeanor, accurate product knowledge, and brand values representation
• Implement visual merchandising layouts and ensure retail standards (product displays, pricing, housekeeping) are maintained to company guidelines
• Manage stock replenishment, deliveries, and inventory administration within agreed timescales
• Plan and execute local marketing and events initiatives aligned with retailer activity and brand strategy
• Leverage social media and digital tools to promote the brand and identify business opportunities
• Monitor competitor activities and identify market opportunities to enhance product performance
• Ensure consumer complaints and refunds are handled in line with company guidelines and escalate to Area Manager when necessary
• Develop and execute consumer recruitment and retention strategies to build brand loyalty
• Maintain health, safety, and security compliance across all operational activities
• Review commercial reports and make data-driven merchandising and promotional decisions

Qualifications

• Experience in fast-paced retail or consumer-facing environments
• Commercial awareness and understanding of the beauty/cosmetics industry
• Strong organizational and prioritization skills
• Effective communication abilities in English

Skills

Experience

Proven experience in a fast-paced retail or consumer-facing environment with demonstrated ability to drive sales and manage teams in a point-of-sale capacity.

Education

Secondary education or equivalent; additional training in beauty/cosmetics retail or brand management is advantageous.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.