Clinique Counter Lead

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

The Counter Lead drives sales turnover and market share for Clinique by maintaining a strong consumer focus and professional brand representation. The role encompasses sales maximization through excellent service delivery, retail standards adherence, daily operations management, and strategic execution of brand and visual merchandising initiatives to create a luxury beauty retail experience.

Role & Responsibilities

• Drive sales turnover and market share while maintaining a consumer-focused approach and credible brand image
• Maximize sales through consultative selling, exceptional service delivery, and adherence to premium retail standards
• Achieve and exceed daily and weekly sales targets through performance analysis and commercial decision-making
• Lead visual merchandising execution and maintain counter displays to brand guidelines and aesthetic standards
• Manage daily stock replenishment, inventory control, and loss prevention in accordance with company security policies
• Deliver a consumer recruitment and retention strategy, developing product knowledge to ensure an industry-leading beauty counter experience
• Monitor competitor activities and identify market opportunities across all sales channels including events, omnichannel, and digital platforms
• Execute local marketing and event initiatives aligned with retailer strategy and brand campaigns
• Maintain audit-compliant operational standards including health, safety, housekeeping, and administrative processes
• Manage customer refunds and complaints to resolution in alignment with company guidelines
• Leverage digital tools and social media to enhance brand image and drive business growth
• Champion brand values and ambassador responsibilities, ensuring consistent representation of brand positioning

Qualifications

• Experience in fast-paced retail and/or consumer-facing environments
• Commercial understanding and awareness of the beauty or luxury retail industry
• Effective communication, organisational, and prioritisation skills
• Ability to drive self-development and continuous improvement

Skills

Experience

Experience in a fast-paced retail and/or consumer-facing environment is essential. Candidates should demonstrate commercial awareness and a track record of driving sales performance in luxury beauty or selective retail settings.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.