Clinique Counter Lead

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

The Counter Lead is responsible for driving sales turnover and market share through consistent consumer focus and brand representation at the Clinique beauty counter. This role encompasses sales maximization, excellent retail service delivery, local marketing execution, and operational excellence including stock management, visual merchandising, and team leadership to maintain premium brand standards.

Role & Responsibilities

• Drive sales turnover and market share while maintaining consumer focus and brand credibility
• Maximize sales through superior selling techniques, excellent service delivery, and adherence to retail standards
• Achieve and communicate daily and weekly sales targets
• Identify and leverage additional sales channels including events, omnichannel, and digital platforms
• Monitor competitor activities and identify missed market opportunities
• Manage social media presence to drive business and protect brand image
• Execute brand strategy and deliver effective local marketing and events initiatives aligned with retailer activity
• Lead the delivery of exceptional consumer service, implementing measures to improve service levels and create a zero-complaint mindset
• Serve as brand ambassador, ensuring brand values are represented and brought to life at the counter
• Manage all refunds and complaints in line with company guidelines and escalate to Area Manager where appropriate
• Develop and maintain in-depth product knowledge to deliver industry-leading consumer experiences
• Plan and execute retail standards at all times, reviewing daily to ensure maintenance of required standards
• Manage deliveries, stock movements, and associated administration within agreed company timeframes
• Implement all auditable processes and administration in line with company guidelines
• Minimize stock loss by implementing company security policies and procedures correctly
• Create and maintain a safe working environment for consumers and staff
• Manage daily replenishment and take appropriate commercial action based on commercial reports
• Plan and deliver visual merchandising layouts in line with guidelines and timescales
• Identify stock package issues and take corrective action
• Manage all promotions and discounts in line with company guidelines
• Identify trends and suggest enhancements to product performance

Qualifications

• Experience in fast-paced retail and/or consumer-facing environment
• Commercial understanding and awareness of the beauty/cosmetics industry
• Effective communication, organization, and prioritization skills
• Ability to drive self-development and continuous improvement

Skills

Experience

Experience in a fast-paced retail and consumer-facing environment, preferably in beauty, cosmetics, or luxury goods retail. Demonstrated ability to drive sales performance and manage retail operations.

Education

No specific formal educational requirements stated; secondary education recommended.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.