Clinique Counter Lead

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

Clinique is seeking a Counter Lead at Boots Silverburn in Glasgow to drive counter sales and market share while overseeing consumer experience, local marketing, operations, stock, commercial performance and visual merchandising. This is a full-time regular role working 33 hours.

Role & Responsibilities

• Support Clinique in driving sales turnover and market share while maintaining a consistent consumer focus.
• Present a credible and professional brand image to internal and external consumers.
• Maximise sales through selling, excellent service and high retail standards.
• Improve efficiencies by following store, brand and company procedures and guidelines.
• Understand daily and weekly targets and remain aware of additional sales channels, including events, omnichannel and digital.
• Monitor competitor activity and missed opportunities.
• Use social media effectively to drive the business and protect and enhance the brand image.
• Deliver the brand strategy and an effective local plan.
• Plan and implement local marketing and event initiatives aligned with retailer activity.
• Continuously improve service levels, foster a zero-consumer-complaints mindset and create a surprise-and-delight culture.
• Represent the brand as an ambassador, bringing its values to life.
• Manage refunds and complaints in line with company guidelines, reaching a mutually satisfactory resolution and consulting the Area Manager where appropriate.
• Use digital tools to keep knowledge up to date.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Maintain current product knowledge to deliver an industry-leading experience and meet consumer needs.
• Plan and maintain excellent standards for products, housekeeping, displays, messaging and pricing; review retail standards daily.
• Complete deliveries, stock movements and related administration within agreed company timeframes.
• Complete auditable processes and administration in line with company guidelines and take corrective action in identified risk areas.
• Fulfil information requests accurately and by set deadlines.
• Minimise stock loss by correctly implementing and following company security policies and procedures.
• Maintain a safe working environment for consumers and comply with company and retailer policies and procedures.
• Ensure health and safety responsibilities and operational activities achieve at least an 'Acceptable' overall audit grading.
• Manage daily replenishment and take appropriate action where necessary.
• Use commercial reports to maximise sales performance and inform commercial decisions.
• Plan and deliver visual merchandising layouts in line with guidelines and agreed timescales.
• Identify stock package issues, take corrective action and inform the Area Manager when issues are outside direct control.
• Manage promotions and discounts in line with company guidelines.
• Identify trends and suggest ways to enhance product performance.

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and industry awareness.
• Effective communication, organisation and prioritisation skills.

Skills

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.