Clinique Counter Lead

About Clinique

Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.

The Counter Lead drives sales turnover and market share for Clinique through consumer-focused retail excellence. Responsible for maintaining brand image, maximising sales performance, implementing brand strategy, managing operations and visual merchandising, and ensuring exceptional service standards across the counter at a Boots location in Blackpool.

Role & Responsibilities

• Drive sales turnover and market share through consumer-focused retail strategies and selling excellence
• Reflect a credible and professional brand image at all times to internal and external consumers
• Achieve and exceed daily and weekly sales targets utilising all available sales channels including events, omnichannel and digital platforms
• Deliver brand strategy and local marketing initiatives aligned with retailer activity
• Monitor competitor activities and capitalise on missed market opportunities
• Manage social media effectively to drive business growth and protect brand image
• Ensure zero-complaint service standards through continuous visible improvement and a 'surprise and delight' culture
• Lead brand ambassadorship and ensure brand values are represented and brought to life
• Manage refunds and complaints in line with company guidelines to mutually satisfactory resolution
• Develop and execute consumer recruitment and retention strategies to build a loyal customer base
• Maintain up-to-date product knowledge to deliver industry-leading consumer experience
• Plan and deliver excellent retail standards daily including product quality, housekeeping, displays, messaging and pricing
• Review retail standards on a daily basis ensuring consistent maintenance to required standards
• Ensure deliveries, stock movements and associated administration are completed within agreed timeframes
• Execute all auditable processes and administration according to company guidelines and take corrective action on risk areas
• Implement company security policies and minimise stock loss
• Create and maintain a safe working environment for consumers and staff adhering to all health and safety policies
• Manage daily replenishment and optimise commercial decisions using sales reports
• Plan and execute visual merchandising layouts according to guidelines and timescales
• Identify and address stock package issues, escalating to Area Manager when necessary
• Manage all promotions and discounts in line with company guidelines
• Identify product trends and suggest enhancements to drive performance

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment
• Commercial understanding and awareness of the industry
• Effective communication, organisation and prioritisation skills
• Ability to drive self-development

Skills

Experience

Experience in a fast-paced retail and/or consumer-facing environment with demonstrated ability to drive sales and maintain brand standards.

Education

Qualifications in retail management or equivalent practical experience preferred.

Culture

Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.