- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Clinique
Clinique, founded in 1968 and part of The Estée Lauder Companies, is a pioneering prestige beauty brand built on dermatologist-developed skincare, rigorous testing, and a promise of effective, individualized care. As an employer, Clinique offers professionals the opportunity to contribute to a globally respected house where science, service, and innovation meet. Its teams are united by a commitment to skin expertise, inclusive beauty, and trusted client relationships, whether in retail, education, marketing, product development, or corporate functions. Employees join a culture that values precision, learning, collaboration, and the confidence that comes from helping people achieve healthy, radiant skin.
Clinique seeks a dynamic Counter Manager to lead and develop a sales team at the Norwich Boots location, driving sales, customer service and operational performance. The role combines point-of-sale leadership with strategic business planning, in-store event management, and customer relationship management. This first-level management position offers exposure to business planning and consumer insights, positioning high performers for advancement within the prestige beauty sector.
Role & Responsibilities
- Lead, coach, and develop sales associates to achieve sales, customer service, and operational targets
- Create and execute strategic business plans to drive customer acquisition and retention
- Plan and manage in-store events and promotional activities
- Drive customer relationship management initiatives and foster brand loyalty
- Ensure exceptional customer service and handle escalated customer situations
- Manage store operations, inventory, and compliance with brand standards
- Recruit and onboard team members; guide performance and hold team accountable
- Analyze consumer insights and sales data to inform business decisions
Qualifications
- Proven leadership and team management experience in retail
- Demonstrated business management and strategic planning capabilities
- Advanced customer service and interpersonal skills
- Results-oriented mindset with strong drive to meet objectives
- High attention to detail and strong organizational abilities
- Proficiency with computerized systems, Microsoft Excel, and email
- Ability to work autonomously while contributing effectively to team objectives
- Discretion, tact, and professionalism in stakeholder interactions
Skills
Experience
Retail sales experience with demonstrated success in a fast-paced environment. Proven track record in team leadership and business management, with experience proportional to store size and complexity. Prior exposure to strategic planning and execution preferred.
Education
No specific educational requirements stated; retail management or business qualification preferred but not required.
Workplace
This position is based in Norwich, England, UK.
Explore jobs in England or in the UK.
Culture
Clinique fosters a science-led, service-oriented workplace where teams are encouraged to combine dermatological expertise with empathy and personalized care. As part of a global prestige beauty environment, the brand values inclusivity, continuous learning, and high standards of professionalism, empowering employees to help clients feel confident in their skin.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clinique, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Prestige Beauty Manager», «Sales Manager - Point of Sale», «Department Manager - Beauty», «Beauty Brand Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.