Clinique Clinique Assistant Manager

Role & Responsibilities

• Drive sales turnover and market share while maintaining a consumer-focused approach
• Maintain and project a credible, professional brand image to all internal and external stakeholders
• Maximize sales through expert selling techniques and exceptional service delivery aligned with retail standards
• Monitor daily and weekly sales targets and commercial performance metrics
• Identify and capitalize on additional sales avenues including events, omnichannel initiatives, and digital channels
• Track competitor activities and market opportunities to inform strategic decisions
• Leverage social media platforms to drive business growth while protecting and enhancing brand reputation
• Execute brand strategy locally and implement coordinated marketing and event initiatives in alignment with retailer activity
• Establish and maintain excellence in service execution, implementing measures to continuously improve service levels and foster a customer delight culture
• Serve as a brand ambassador, embodying and communicating brand values across all touchpoints
• Manage refunds and complaints professionally in accordance with company guidelines, escalating to the Area Manager when necessary
• Maintain current product knowledge using digital tools to ensure industry-leading customer experiences
• Develop and execute consumer recruitment and retention strategies to cultivate brand loyalty
• Execute visual merchandising layouts according to guidelines and timelines
• Manage daily stock replenishment and identify package issues, taking corrective action as needed
• Maintain retail standards across product presentation, housekeeping, displays, messaging, and pricing on a daily basis
• Oversee delivery, stock movements, and associated administration within agreed company timeframes
• Ensure all auditable processes and administrative procedures comply with company guidelines
• Minimize stock loss through rigorous implementation of company security policies
• Create and maintain a safe working environment for customers and staff, adhering to company and retailer policies
• Achieve minimum 'Acceptable' grading during health and safety audits

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment
• Commercial understanding and awareness of the beauty and skincare industry
• Proven ability to drive self-development and professional growth
• Effective communication, organization, and prioritization skills

Skills

Experience

Experience in a fast-paced retail and/or consumer-facing environment, preferably within luxury beauty or premium skincare sectors. Demonstrated track record in driving sales performance, managing teams or supporting team leadership, and executing brand-aligned initiatives in a point of sale environment.

Education

Not specified

Workplace

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.