- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Oct 12, 2026
About Clarins
Founded in Paris in 1954 by Jacques Courtin-Clarins, Clarins is a family-owned beauty house renowned for its plant-inspired skincare, makeup and spa expertise. Combining scientific research with a close understanding of customers’ needs, the brand has built an international presence while preserving its French heritage. As an employer, Clarins brings together specialists across research, product development, manufacturing, retail and corporate functions, united by a commitment to quality and service. Its emphasis on responsible beauty, innovation and long-term stewardship offers a distinctive professional environment for those seeking to contribute to an established beauty house with an entrepreneurial spirit.
Clarins is seeking a Travel Retail Order Executive in Singapore to coordinate customer orders, reporting, fulfilment and operational improvements across customers and internal teams. The role supports monthly S&OP meetings and ensures shipping and trade documents meet local customs and audit requirements.
Role & Responsibilities
- Coordinate with travel retail customers to ensure timely monthly purchase order submissions.
- Respond to customer queries related to order processing.
- Support customer claims concerning order discrepancies in coordination with Regional Supply Chain.
- Liaise with internal stakeholders to ensure timely order processing.
- Ensure purchase orders are systematically tagged with relevant free-of-charge items based on the marketing calendar for new product launches.
- Maintain accurate, up-to-date customer databases.
- Flag and alert the Commercial team to missing price implementations or discrepancies.
- Coordinate cargo returns among customers, the Commercial team and Regional Supply Chain.
- Support Travel Retail Finance with order fulfilment reports.
- Manage daily order processing by extracting missing reports to identify resupply opportunities.
- Attend monthly S&OP meetings with Sales, Marketing, Supply Chain and Finance; maintain awareness of inventory, market developments, year-to-date global performance and relevant insights to support sound judgement and smooth operations.
- Undertake other responsibilities or ad hoc projects in response to market developments and retailer demand.
- Review, identify and implement continuous improvement initiatives to improve service delivery and operational efficiency.
- Ensure shipping and trade documents comply with local customs regulations and audit requirements.
Qualifications
- Minimum 3 years of operational experience in customer service management and/or commercial support.
- Able to work independently while maintaining a strong team-oriented mindset.
- Able to interact with stakeholders from diverse linguistic and cultural backgrounds.
- Pleasant personality with good interpersonal and communication skills.
- Able to work systematically in a high-volume environment while meeting strict timelines.
- Previous experience in a related function, retail or the FMCG industry is an advantage.
Skills
Experience
Minimum 3 years of operational experience in customer service management and/or commercial support.
Workplace
This position is based in Singapore, Central, Singapore.
Explore jobs in Singapore.
Benefits
Development and training opportunities; flexible work environment with up to 1 day of remote working per week; attractive compensation and benefits.
Culture
As a family-owned French beauty group, Clarins combines an entrepreneurial spirit with a culture rooted in botanical expertise, scientific innovation and close attention to customers. Its workplace values collaboration, the transmission of know-how and a shared commitment to responsible beauty, connecting professional excellence with care for people and nature.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clarins, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Travel Retail Order Coordinator», «Travel Retail Order Administrator», «Travel Retail Sales Operations Executive», «Travel Retail Customer Operations Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.