- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 19, 2026
About Clarins
Founded in Paris in 1954 by Jacques Courtin-Clarins, Clarins is a family-owned beauty house renowned for its plant-inspired skincare, makeup and spa expertise. Combining scientific research with a close understanding of customers’ needs, the brand has built an international presence while preserving its French heritage. As an employer, Clarins brings together specialists across research, product development, manufacturing, retail and corporate functions, united by a commitment to quality and service. Its emphasis on responsible beauty, innovation and long-term stewardship offers a distinctive professional environment for those seeking to contribute to an established beauty house with an entrepreneurial spirit.
Clarins is recruiting a Store Manager for its new city-centre boutique in Aix-en-Provence, on a permanent contract starting between the end of 2026 and January 2027. The role leads boutique operations and the team, drives sales and CRM performance, oversees stock and visual standards, and represents Clarins’ brand values.
Role & Responsibilities
- Lead morning briefings on the day’s sales-driving initiatives and activity plan, and hold team meetings as needed.
- Conduct annual performance reviews.
- Manage personnel administration with Human Resources, including working hours, absences, leave and schedules.
- Organize team members’ work and manage schedules, including tracking paid leave, compensatory time off and time in lieu.
- Inform management of training needs.
- Submit work and repair requests and follow up on their completion.
- Keep the Document Unique (single risk assessment document) up to date, implement action plans and monitor them.
- Master and communicate the Retail procedures handbook.
- Ensure compliance with Clarins’ pricing policy and cash-handling procedures.
- Optimize sales and meet or exceed boutique targets by monitoring sales indicators and KPIs.
- Analyze and manage each employee’s objectives to increase sales and profits.
- Develop and maintain the boutique’s client database and continually enrich client records.
- Activate different client profiles through CRM plans and increase purchase frequency among loyal clients.
- Monitor stock, with attention to unknown loss and shrinkage.
- Maintain sufficient product stock on the sales floor by monitoring replenishment.
- Plan and oversee all inventory preparations.
- Manage cycle counts independently.
- Create a dynamic environment and compelling sales experience for clients.
- Coach the team to achieve daily objectives.
- Deliver an exceptional boutique experience by meeting client needs and building loyalty.
- Ensure products are presented in keeping with Clarins’ visual identity, convincing clients and conveying the Clarins story.
- Ensure boutique visual standards are executed in line with visual merchandising guidelines.
Qualifications
- Significant experience in cosmetics sales, ideally complemented by boutique management or team leadership experience.
- Good knowledge of cosmetics, skincare and consultative selling techniques.
- Experience providing in-cabin treatments is an asset.
- Excellent commercial skills, particularly in upselling, cross-selling and client retention.
- Ability to manage sales performance indicators and achieve set targets.
- Strong interpersonal skills, a developed service mindset and the ability to handle delicate situations professionally.
- Fluency in English or another foreign language is an advantage.
- Knowledge of Clarins and its brand universe is an advantage.
Skills
Experience
Significant experience in cosmetics sales; boutique management or team leadership experience is ideally also held. Experience providing in-cabin treatments is an asset.
Workplace
This position is based in Aix-en-Provence, Provence-Alpes-Côte d'Azur, France, within easy reach of Marseille.
Explore jobs in Provence-Alpes-Côte d'Azur or in France.
Benefits
Attractive remuneration; profit-sharing and incentive agreements; health, retirement, transport, sports and cultural benefits; CSE benefits; product allowance; company restaurant; development opportunities; comprehensive training, including unlimited access to the Digital Learning tool.
Culture
As a family-owned French beauty group, Clarins combines an entrepreneurial spirit with a culture rooted in botanical expertise, scientific innovation and close attention to customers. Its workplace values collaboration, the transmission of know-how and a shared commitment to responsible beauty, connecting professional excellence with care for people and nature.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clarins, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Store Manager», «Retail Operations Manager», «Shop Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.