Clarins Store Manager

About Clarins

Founded in Paris in 1954 by Jacques Courtin-Clarins, Clarins is a family-owned beauty house renowned for its plant-inspired skincare, makeup and spa expertise. Combining scientific research with a close understanding of customers’ needs, the brand has built an international presence while preserving its French heritage. As an employer, Clarins brings together specialists across research, product development, manufacturing, retail and corporate functions, united by a commitment to quality and service. Its emphasis on responsible beauty, innovation and long-term stewardship offers a distinctive professional environment for those seeking to contribute to an established beauty house with an entrepreneurial spirit.

Role & Responsibilities

• Lead morning briefings on the day’s initiatives and activity plan, and hold team meetings as needed.
• Conduct annual performance reviews.
• Manage personnel administration with Human Resources, including working hours, absences, leave and schedules; organize team members’ work and manage schedules, including paid leave, RTT and time off in lieu.
• Inform management of training needs.
• Submit repair and maintenance requests and follow up on them.
• Keep the Document Unique up to date, implement action plans and monitor their progress.
• Master and communicate the Retail procedures handbook.
• Ensure compliance with Clarins’ pricing policy and cash-handling procedures.
• Optimize sales and achieve or exceed boutique targets by monitoring commercial indicators and KPIs.
• Analyze and manage each team member’s objectives to increase sales and profits.
• Develop and maintain the boutique’s client database, continually enrich client records, activate client segments through CRM plans and increase the visit frequency of loyal clients.
• Monitor stock, taking care to prevent shrinkage and losses.
• Maintain sufficient product availability on the sales floor and monitor replenishment.
• Plan and oversee all inventory preparations and independently manage cycle counts.
• Create a dynamic environment and a compelling sales experience for clients.
• Coach the team to achieve its daily objectives.
• Deliver an exceptional in-store experience by meeting client needs and building loyalty.
• Ensure products are presented in accordance with Clarins’ visual identity, persuade clients and convey the Clarins story.
• Ensure boutique visual standards are implemented in line with visual merchandising guidelines.

Qualifications

• Client-oriented, with the ability to provide a personalized, high-quality experience and recommendations tailored to each client’s needs.
• Attentive, empathetic and considerate, with the ability to build trust and client loyalty.
• Strong commercial acumen and enthusiasm for taking on challenges and achieving sales targets.
• A genuine leader able to unite, motivate and support the team day to day.
• Proactive and energetic, with the initiative to propose actions that grow sales and improve store performance.
• Committed to teamwork and able to foster positive communication and effective collaboration.
• Significant experience in cosmetics sales, ideally complemented by boutique management or team leadership experience.
• Good knowledge of cosmetics, skincare and consultative selling techniques.
• Cabin treatment experience is a strong advantage.
• Excellent sales skills, particularly in upselling, cross-selling and client retention.
• Able to manage commercial performance indicators and achieve set targets.
• Strong interpersonal skills, a developed service mindset and the ability to handle sensitive situations professionally.
• English or another foreign language is an advantage.
• Knowledge of Clarins and its brand universe is an advantage.

Skills

Experience

Significant experience in cosmetics sales; boutique management or team leadership experience is ideally preferred. Cabin treatment experience is an advantage.

Benefits

Attractive remuneration; profit-sharing and incentive agreement; health, retirement, transport, sports and cultural benefits; CSE; product allocation; company restaurant; development opportunities; extensive training, including unlimited access to the Digital Learning tool; inclusive company culture.

Culture

As a family-owned French beauty group, Clarins combines an entrepreneurial spirit with a culture rooted in botanical expertise, scientific innovation and close attention to customers. Its workplace values collaboration, the transmission of know-how and a shared commitment to responsible beauty, connecting professional excellence with care for people and nature.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.