Clarins Spa Receptionist
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Spa, Wellness & Recreation
- Posted
- Oct 2, 2026
About Clarins
Founded in Paris in 1954 by Jacques Courtin-Clarins, Clarins is a family-owned beauty house renowned for its plant-inspired skincare, makeup and spa expertise. Combining scientific research with a close understanding of customers’ needs, the brand has built an international presence while preserving its French heritage. As an employer, Clarins brings together specialists across research, product development, manufacturing, retail and corporate functions, united by a commitment to quality and service. Its emphasis on responsible beauty, innovation and long-term stewardship offers a distinctive professional environment for those seeking to contribute to an established beauty house with an entrepreneurial spirit.
Clarins is seeking a Spa Receptionist in Dartford, working 23.1 hours per week. The role delivers a premium client welcome, manages bookings and therapist diaries, supports retention and sales, and maintains accurate client records and operational standards.
Role & Responsibilities
- Welcome all clients professionally and provide a premium Clarins greeting.
- Proactively introduce customers to Clarins services, treatments and products.
- Manage customer enquiries and objections confidently, supporting a seamless spa experience.
- Help recruit new customers and retain or reactivate regular clients.
- Manage treatment bookings and therapist schedules efficiently to support smooth daily operations.
- Oversee appointment diaries to maximise treatment-room occupancy and therapist availability.
- Monitor online bookings proactively, ensuring effective scheduling and resolving booking conflicts or gaps.
- Organise follow-ups and manage rebooking to support client loyalty and repeat visits.
- Build strong knowledge of Clarins products and services to respond to client enquiries and recommend suitable treatments or products.
- Represent Clarins values through excellent grooming, communication and customer care.
- Monitor competitor activity and share relevant observations with the Spa team to support brand positioning and customer experience.
- Encourage customer engagement with Clarins social media campaigns and brand initiatives.
- Share weekly observations on client activity, identify opportunities to increase bookings or product sales, and flag challenges to the Business Manager.
- Encourage treatment rebooking and repeat visits to support client retention and occupancy.
- Introduce customers to treatment upgrades, add-on services and relevant retail products to enhance their experience.
- Support therapists by identifying opportunities to recommend products or treatments based on client needs and preferences.
- Help organise and promote in-spa events, launches and seasonal activities to increase bookings and sales.
- Monitor treatment and retail KPIs and support the team in achieving daily targets through excellent customer service.
- Use digital tools, including C-Link, accurately to capture client data and support business growth and targeted follow-ups.
- Maintain current knowledge of GDPR compliance and follow the escalation process when required.
- Maintain accurate customer data using internal digital tools, including C-Link and Booxi, in accordance with GDPR guidelines.
- Follow retail operational guidelines, including risk assessment and health and safety requirements.
- Maintain high hygiene standards and a professional image aligned with the brand.
Skills
Workplace
This position is based in Dartford, England, UK, within easy reach of London.
Culture
As a family-owned French beauty group, Clarins combines an entrepreneurial spirit with a culture rooted in botanical expertise, scientific innovation and close attention to customers. Its workplace values collaboration, the transmission of know-how and a shared commitment to responsible beauty, connecting professional excellence with care for people and nature.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clarins, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Spa Guest Services Associate», «Spa Client Services Coordinator», «Spa Front Desk Associate», «Spa Reservations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.