Clarins IT Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Posted
- Sep 30, 2026
IT Manager at Clarins, Taipei. Manage IT infrastructure, end-user support, and regional tech initiatives for a global beauty and skincare leader.
Role & Responsibilities
- Provide day-to-day technical assistance and troubleshooting for end users across office and retail locations
- Oversee IT hardware inventory, device imaging, configuration, and asset refresh cycles
- Manage IT infrastructure including LAN/WAN, Wi-Fi, VPN, printers, and server room physical/climate conditions
- Support software installations and updates across Windows, macOS, and iOS/Android devices
- Administer local application support for clienteling, BI/reporting, and automation/AI tools
- Escalate and manage IT tickets through Landesk/Jira ticketing systems within agreed SLAs
- Serve as local liaison to regional and central IT teams, providing remote support to other APAC markets
- Ensure compliance with cybersecurity policies, antivirus deployment, patching, encryption, and local data privacy regulations
- Enforce IT policies and conduct user education on cybersecurity best practices
- Manage local vendors and managed service providers (MSPs) within budget parameters
- Negotiate IT procurement and track operational expenditure and asset cycles
- Lead regional IT initiative rollouts, tracking timelines, risks, and user adoption
- Conduct UAT and pilot testing at Taiwan headquarters
- Align local vendors and tools with corporate IT standards
- Relay local operational feedback—including latency issues, user satisfaction metrics, and capability gaps—to regional and global IT teams
Qualifications
- Minimum 5 years of professional IT support experience including hardware/software management, device imaging and configuration, and inventory monitoring
- Advanced troubleshooting proficiency on Windows and iOS platforms (laptops and mobile devices)
- Expert-level proficiency in Microsoft 365 suite (Outlook, Teams, OneDrive)
- Demonstrated experience deploying infrastructure technologies including Windows Server, LAN/WAN networks
- Proven experience with IT ticketing systems (such as Jira or Landesk)
- Excellent English communication skills with strong stakeholder management abilities
- ITIL or COBIT certification (preferred)
- Experience with BI and reporting tools (preferred)
Skills
Experience
At least 5 years of hands-on experience in IT support and infrastructure management, with demonstrated expertise in hardware and software provisioning, device imaging, network troubleshooting, and end-user support. Prior experience supporting retail or multi-location environments is advantageous. Experience liaising between local IT teams and regional/global technology organizations is highly valued.
Education
No formal education requirement specified; however, secondary education or equivalent technical certification is expected.
Workplace
This position is based in Taipei, Taipei, Taiwan.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clarins, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Operations Manager», «Technology Infrastructure Manager», «IT Support Manager», «Systems and Support Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.