- Location
- Paris Île-de-France France
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 19, 2026
About Clarins
Founded in Paris in 1954 by Jacques Courtin-Clarins, Clarins is a family-owned beauty house renowned for its plant-inspired skincare, makeup and spa expertise. Combining scientific research with a close understanding of customers’ needs, the brand has built an international presence while preserving its French heritage. As an employer, Clarins brings together specialists across research, product development, manufacturing, retail and corporate functions, united by a commitment to quality and service. Its emphasis on responsible beauty, innovation and long-term stewardship offers a distinctive professional environment for those seeking to contribute to an established beauty house with an entrepreneurial spirit.
Clarins is seeking a Europe Retail and CRM Project Manager for a six-month fixed-term contract, based in Paris 17th and starting as soon as possible. The role coordinates European retail projects with a CRM focus, strengthens client recruitment and personalized loyalty strategies, and supports local teams, CRM tools and omnichannel initiatives.
Role & Responsibilities
- Develop an in-depth understanding of market needs and priorities to implement and develop retail projects.
- Coordinate with the retail project team, prioritizing developments and ensuring timelines are respected.
- Lead regional communications to keep stakeholders informed about priorities and roadmaps.
- Follow up on retail technical integration projects involving CRM tools.
- Act as the European business lead for retail solutions projects, coordinating with IT and international and local stakeholders.
- Conduct business testing and ensure the quality of project delivery.
- Proactively recommend improvements and action plans.
- Work with CRM and e-commerce teams to enhance the omnichannel customer experience.
- Support local retail teams in their day-to-day activities.
- Collaborate with local teams to help them use data collected through retail tools to build a 360-degree view of customer communications and profiles.
- Monitor customer and sales KPIs to ensure targets are met.
- Ensure GDPR compliance for retail tools.
- Organize the sharing of CRM and retail best practices across Europe.
- Support adoption of retail tools in markets through webinars, training and explanatory videos.
Qualifications
- Passion for customer satisfaction and a strong ability to understand customer expectations and business needs.
- Strong organizational and project management skills, attention to detail, and the ability to multitask and prioritize effectively.
- Excellent communication skills, with the ability to build strong relationships and deliver clear, impactful presentations.
- Flexibility and adaptability, with the ability to switch between strategic and operational topics in a fast-paced, evolving environment.
- Comfort working in an international, dynamic environment, with a strong interest in retail, digital innovation, data and new technologies.
- Master’s degree from a business or engineering school.
- At least 4 years of experience in retail, clienteling and CRM project management, with a strong business focus.
- Solid project management methodologies and a good understanding of the retail environment and its business challenges.
- Advanced understanding of retail and digital trends, and a strong interest in data and new technologies.
- Experience with retail and clienteling tools; knowledge of CRM tools and JIRA is a plus.
- Excellent written and verbal communication skills in French and English; a third language is an asset.
Skills
Experience
At least 4 years in retail, clienteling and CRM project management.
Education
Master’s degree from a business or engineering school.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
Profit-sharing and incentive schemes; health insurance; pension plan; transportation support; sports and cultural benefits; Works Council (CSE); product allocation; company restaurant; development opportunities and training, including unlimited access to the Digital Learning platform; up to half a day of remote work per week after 4 months’ seniority.
Culture
As a family-owned French beauty group, Clarins combines an entrepreneurial spirit with a culture rooted in botanical expertise, scientific innovation and close attention to customers. Its workplace values collaboration, the transmission of know-how and a shared commitment to responsible beauty, connecting professional excellence with care for people and nature.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clarins, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «European Retail and Clienteling Project Manager», «Retail CRM Programme Manager», «Retail and Customer Relationship Management Project Manager», «European Retail Projects Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.