- Employment
- Contract
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Sep 30, 2026
About Clarins
Founded in Paris in 1954 by Jacques Courtin-Clarins, Clarins is a family-owned beauty house renowned for its plant-inspired skincare, makeup and spa expertise. Combining scientific research with a close understanding of customers’ needs, the brand has built an international presence while preserving its French heritage. As an employer, Clarins brings together specialists across research, product development, manufacturing, retail and corporate functions, united by a commitment to quality and service. Its emphasis on responsible beauty, innovation and long-term stewardship offers a distinctive professional environment for those seeking to contribute to an established beauty house with an entrepreneurial spirit.
Clarins Group seeks a Technical E-Commerce Specialist to join its Global E-commerce Technology Department in New York for an 18-month fixed-term contract under the V.I.E. program, commencing September 2026. The role encompasses three primary missions: delivering first-level technical support to international markets for the e-commerce ecosystem; serving as a technical referent for functional and technical aspects whilst liaising with global management teams and development vendors; and managing technical integration projects for the e-commerce platform. The specialist will monitor and maintain a portfolio of domestic and international e-commerce sites whilst ensuring rapid response times and seamless problem resolution.
Role & Responsibilities
- Provide first-level technical support to markets for the e-commerce ecosystem via ticketing system
- Coordinate and collaborate with internal and external resources to resolve technical issues
- Monitor and maintain portfolio of domestic and international e-commerce sites
- Escalate unresolved issues while maintaining ownership through resolution
- Maintenance and management of internal support tools, systems, and related roadmaps
- Serve as technical referent for functional and technical aspects of the e-commerce ecosystem
- Communicate and coordinate with management team, development vendors, and business experts globally
- Monitor, maintain and improve site performance for customers across global e-commerce platforms
- Assist in testing updates to existing web applications and perform integration testing
- Oversee project follow-up of technical integrations
- Participate in design of technical integrations related to e-commerce platform
- Review and challenge technical integration approaches against industry best practices
Qualifications
- Master's degree in Computer Science or equivalent
- First experience working and coordinating directly with E-commerce and CRM business
- First experience in operational support in a Content Management System (preferred)
- Knowledge of Salesforce Commerce Cloud or equivalent e-commerce platform (preferred)
- Knowledge of HTML, CSS, JavaScript, Systems integration—WebService (REST, SOAP), Batch, EDI, sFTP (preferred)
Skills
Experience
First experience working and coordinating directly with e-commerce and CRM business operations. Operational support experience with Content Management Systems is advantageous. Proficiency in rapid issue assessment and adaptation to changing circumstances is essential.
Education
Master's degree in Computer Science or equivalent qualification required.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in the USA.
Culture
As a family-owned French beauty group, Clarins combines an entrepreneurial spirit with a culture rooted in botanical expertise, scientific innovation and close attention to customers. Its workplace values collaboration, the transmission of know-how and a shared commitment to responsible beauty, connecting professional excellence with care for people and nature.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Clarins, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Technical E-Commerce Support Specialist», «E-Commerce Operations Technician», «Digital E-Commerce Systems Specialist», «E-Commerce Platform Technical Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.