Clarins E-Commerce Coordinator

About Clarins

Founded in Paris in 1954 by Jacques Courtin-Clarins, Clarins is a family-owned beauty house renowned for its plant-inspired skincare, makeup and spa expertise. Combining scientific research with a close understanding of customers’ needs, the brand has built an international presence while preserving its French heritage. As an employer, Clarins brings together specialists across research, product development, manufacturing, retail and corporate functions, united by a commitment to quality and service. Its emphasis on responsible beauty, innovation and long-term stewardship offers a distinctive professional environment for those seeking to contribute to an established beauty house with an entrepreneurial spirit.

Role & Responsibilities

• Review the UAE and KSA websites daily to ensure pages and products are visually appealing, correctly merchandised and aligned with brand guidelines.
• Maintain accurate, current content across both websites and regularly re-merchandise according to plans set by the Senior E-Commerce Executive and Head.
• Manage homepage, category pages and product listings to optimize layout and user experience, engagement and sales.
• Create and merchandise new product listings, ensuring launches are timely and accurate.
• Keep product descriptions, images and other content current and optimized for conversion.
• Ensure accurate product categorization for seamless navigation and customer accessibility.
• Monitor product availability and promptly update or remove discontinued items.
• Analyze slow- and fast-moving products and adjust their website placement to maximize performance.
• Analyze top-performing and high-bounce pages and take appropriate action.
• Collaborate with digital and creative teams to design and optimize product banners and special-offer pages.
• Develop the monthly asset brief for website and media text offers, providing clear direction to the designer.
• Set up promotions and activities in line with the animation plan.
• Coordinate with the E-Commerce Team to ensure promotional banners and key offers are displayed correctly and prominently.
• Ensure codes and promotions, including sale exclusions, welcome offers and CRM codes, are set up correctly and function as intended.
• Align website content with the promotional calendar and key consumption periods, including Ramadan, National Day and Black Friday, preparing detailed plans at least three months in advance.
• Coordinate influencer-generated content and integrate it into relevant website sections in accordance with brand guidelines.
• Research and present video concepts for key consumption periods, and participate in video production for Clarins e-commerce media promotions and marketing campaigns.
• Manage global projects, including e-gifts and product detail pages, and request new features to improve the website experience, such as mobile and app optimization.
• Test regular website releases to ensure they run smoothly without disrupting customers.
• Liaise with e-merchandising agencies to create web pages for product launches and campaigns.
• Translate and edit website content with team members to ensure accuracy, consistency and quality.
• Identify and meet local artists and designers to explore potential collaborations with Clarins.
• Introduce SEO-friendly practices to optimize content, website visibility and organic traffic.
• Maintain the promotional calendar and share it with relevant stakeholders.
• Raise documented support tickets to escalate technical issues when needed.
• Analyze website performance metrics, including traffic, conversion rates and sales, to identify improvement opportunities.
• Implement A/B testing and other strategies to optimize product displays and promotional placements.
• Track key performance indicators, including average order value, bounce rates and page load times, to refine the customer journey.
• Share insights and make data-driven decisions to improve website performance with the direct manager’s support.
• Update the daily sales tracker and propose actionable recommendations to meet sales targets.
• Monitor competitor activity regularly.
• Create and present e-merchandising topics during the Monthly Business Review.
• Collaborate with internal teams to ensure product launches, prices, updates and campaigns are executed effectively and correctly on the websites.
• Coordinate with the e-commerce, customer care, CRM, e-retailer and design teams to maintain consistency in product information, availability and customer communication.
• Provide stakeholders with regular performance updates, highlighting opportunities and addressing challenges.

Qualifications

• Customer-centric mindset focused on delivering exceptional customer experiences.
• Digital orientation and openness to using digital tools and strategies to innovate and optimize processes.
• Strong attention to detail in product listings, campaign execution and website updates.
• Goal-oriented and proactive in solving challenges and meeting e-commerce performance targets.
• Able to manage multiple website updates, merchandising tasks and projects simultaneously.
• Autonomous, responsible and able to work independently when needed.
• Collaborative team player who can also confidently manage individual tasks.
• Confident and professional on-camera presence during e-commerce video shoots, communicating brand messages and representing Clarins in media content.
• Excellent spoken and written communication skills in English and Arabic.
• Bachelor’s degree in science, business or marketing.
• At least 1 year of experience in e-commerce or website management; e-merchandising experience required.
• Digital marketing skills preferred.
• Proficiency in English and Arabic is mandatory.
• Interest in the beauty sector.
• Experience with e-commerce platforms, including Salesforce.
• Proficient in managing product catalogs, website content updates and merchandising workflows.
• Knowledge of website analytics tools such as Google Analytics to track performance and optimize the customer journey.
• Basic HTML and content-creation skills for implementing site banners, landing pages and campaign visuals.
• Ability to analyze customer behavior and translate insights into merchandising strategies.
• Familiarity with SEO principles and digital tools to improve website visibility.
• Strong project-management skills to coordinate campaigns and ensure timely execution.

Skills

Experience

At least 1 year in e-commerce or website management, with e-merchandising experience required.

Education

Bachelor’s degree in science, business or marketing.

Benefits

Growth opportunities; learning and development; distinctive, high-quality products and services; commitment to social, economic and ecological initiatives.

Culture

As a family-owned French beauty group, Clarins combines an entrepreneurial spirit with a culture rooted in botanical expertise, scientific innovation and close attention to customers. Its workplace values collaboration, the transmission of know-how and a shared commitment to responsible beauty, connecting professional excellence with care for people and nature.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.