- Employment
- Per-Diem
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 11, 2026
About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s is seeking a Retail Assistant to advise guests on curated products, deliver personalised service and support the daily operation of the hotel shop. The role is casual, full-time, 40 hours per week on 8-hour shifts, 5 days per week.
Role & Responsibilities
- Assist guests and customers with queries and process payments.
- Receive, unpack and arrange new shipments from suppliers and vendors.
- Provide shopping advice and recommendations, and wrap and present products.
- Create memorable guest experiences while ensuring service is prompt and professional.
- Support the team, including the Retail Manager, with opening and closing the Retail Shop, responding to emails and sending reports.
- Organise and maintain the stockroom to ensure easy access and accurate inventory levels.
- Conduct monthly stock takes with the Retail Manager or in the Retail Manager’s absence.
Qualifications
- Be motivated and have worked in a similar role within a luxury environment.
- Have exceptional organisational and communication skills.
- Provide intuitive service and understand guests’ needs to create exceptional experiences and lasting memories.
- Be a team player, an avid learner and willing to be challenged and developed.
- Be eligible to live and work in the UK and provide documented evidence of eligibility during recruitment.
Experience
Experience in a similar role within a luxury environment.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Excellent salary package; family-friendly policies, including enhanced maternity and paternity pay; increased holiday allowance after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site Occupational Health Service; death-in-service salary contribution; mental and physical wellbeing activities; complimentary all-day dining staff restaurant; referral scheme with the opportunity to earn up to £1,500; colleague recognition and award programmes with prizes; an additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay; hotel guest experience stay including an overnight stay and dining; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.