- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Food & Beverage Service
- Posted
- Nov 11, 2026
About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s seeks an In-Room Dining Coordinator to support the managers and coordinate a team of approximately 27, take and upsell telephone orders, deliver prompt and discreet guest service, train colleagues, handle complaints and ensure legal and safety compliance. This is a permanent, full-time position with 40 hours per week, working five days a week on any day, on shifts of 06:30–15:00 or 14:30–23:00.
Role & Responsibilities
- Support the In-Room Dining Manager and Assistant In-Room Dining Manager in coordinating a team of approximately 27.
- Deliver exceptional service while taking guests’ in-room dining orders.
- Answer telephone calls, take orders according to guest requirements and upsell where appropriate to maximise revenue.
- Identify training needs from guest feedback and provide training to team members.
- Create memorable guest experiences while ensuring prompt, professional service in guests’ rooms.
- Support the wider team, including Head Waiters and Waiters.
- Handle complaints promptly and efficiently.
- Ensure compliance with licensing laws and health and safety legislation.
Qualifications
- Genuine dedication to Claridge’s and commitment to consistent quality in products and service.
- Ability to provide intuitive service and understand guests’ needs to create exceptional experiences and lasting memories.
- Motivation and creativity, with experience in a similar role in a five-star or fine-dining environment.
- Passion for food, wine and quality products; a collaborative mindset and eagerness to learn, take on challenges and develop.
- Fluent spoken and written English.
- Ability to work under pressure with demanding guests.
- Must be eligible to live and work in the UK and provide documented evidence of eligibility during recruitment.
Skills
Experience
Experience in a similar role within a five-star or fine-dining environment.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Excellent salary package; family-friendly policies including enhanced maternity and paternity pay; increased holiday allowance after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; mental and physical wellbeing activities; complimentary all-day staff restaurant serving nutritious meals; referral scheme with earnings of up to £1,500; colleague recognition and award programme; colleague-of-the-month prizes; additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development focused on career progression and personal growth; long-service awards; preferential overnight room rates of £50 for the employee or family across Maybourne; hotel guest experience stay including an overnight stay and dining at its restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.