About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s is seeking a Guest Relations Executive to coordinate VIP arrivals, amenities and pre-arrival requests, review guest records and arrivals, and welcome VIP and returning guests. The permanent, full-time role is 40 hours per week on a five-days-on, two-days-off shift pattern. Applicants must be eligible to live and work in the UK and provide documented evidence during recruitment.
Role & Responsibilities
- Check arrival reports for accurate reservation, guest history, billing and profile information.
- Conduct and review daily and advance VIP arrival reports.
- Select VIP guests for pre-arrival room and suite inspections.
- Coordinate VIP requirements and inform the relevant departments.
- Ensure VIP status and amenities are correctly recorded in arriving reservations.
- Review daily arrivals and departures, identify high-value guests, and communicate amenity requirements to the appropriate departments for action.
- Support the coordinator with pre-arrival emails, calls and questionnaires, recording relevant requests and informing the appropriate teams.
- Ensure pre-arrival requests are followed through and actioned.
- Meet and greet arriving guests, particularly VIP and returning guests.
Qualifications
- Experience in a similar role within a five-star or fine-dining environment.
- Provide intuitive service and understand guests’ needs to create exceptional experiences and lasting memories.
- Be a team player, keen to learn, take on challenges and develop.
- Have a thorough understanding of Forbes and LQA Standards.
- Be eligible to live and work in the UK and provide documented evidence during recruitment.
Skills
Experience
Experience in a similar role within a five-star or fine-dining environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Excellent salary package; family-friendly company policies, including enhanced maternity and paternity pay; increased holiday allowance after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site Occupational Health Service; death-in-service salary contribution; mental and physical wellbeing activities; complimentary all-day dining staff restaurant; referral scheme with awards of up to £1,500; instant colleague recognition and award programme; colleague-of-the-month nominations; additional paid birthday day off; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay for the employee or family; hotel guest experience stay, including an overnight stay and dining at the hotels’ restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.