- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Nov 11, 2026
About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s seeks an Assistant Reception Manager to supervise and develop the Reception team, deliver memorable guest experiences, and help maximise occupancy and revenue while maintaining the hotel’s reputation. This is a permanent, full-time role of 40 hours per week on a 5-on, 2-off shift pattern; applicants must be eligible to live and work in the UK and provide documented evidence during recruitment.
Role & Responsibilities
- Create memorable experiences for all guests.
- Supervise the Reception team under the direction of the Reception Manager.
- Ensure the Reception team is appropriately trained.
- Achieve departmental objectives for maximising occupancy and revenue.
- Maintain and build the hotel’s reputation and ensure business objectives are accomplished.
- Train new colleagues, inspect their work, and provide correction and direction where needed.
Qualifications
- Experience in a similar role within a five-star or fine-dining environment.
- Confidence leading, supporting and motivating a team.
- Skill in managing service flow and providing support during busy periods.
- Ability to deliver intuitive service, understand guests’ needs and create exceptional experiences that result in lasting memories.
- A collaborative approach, eagerness to learn and openness to challenge and development.
- Thorough understanding of Forbes and LQA Standards.
- Eligible to live and work in the UK, with documented evidence required during recruitment.
Skills
Experience
Experience in a similar role within a five-star or fine-dining environment.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Excellent salary package; family-friendly policies including enhanced maternity and paternity pay; increased holiday allowance after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination vouchers; eye-test vouchers and contributions towards glasses; 24-hour colleague assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities focused on mental and physical health; complimentary all-day staff restaurant serving nutritious meals; referral scheme with earnings of up to £1,500; colleague recognition and award programmes with prizes; additional paid day off for birthdays; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay for the employee or their family; hotel guest experience stay including an overnight stay and dining at the hotels’ restaurants and bars; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
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