- Employment
- Full-Time
- Seniority
- Director
- Department
- Human Resources, People & Culture
- Posted
- Nov 11, 2026
About Claridge’s
Claridge’s is a Maybourne hotel on Brook Street in London’s Mayfair. Its rooms and public spaces combine Victorian, Art Deco and contemporary design. The hotel operates restaurants, bars, event spaces and a spa, bringing together careers in guest services, housekeeping, culinary work and other hotel departments. Its approach to hospitality places individual guest care and attention to detail at the center of service.
Claridge’s seeks an Assistant Director of Human Resources to lead the hotel’s HR team, advise department heads across the HR remit, and contribute to strategic people initiatives, colleague development, and inclusion. The role is permanent, full-time, 40 hours per week, Monday to Friday.
Role & Responsibilities
- Partner strategically with department heads, advising departments across Claridge’s on recruitment and selection, performance management, employee relations, payroll, reward and recognition, engagement, and wellbeing.
- Lead the Human Resources department, fostering a strong team culture that supports excellent guest service, effective communication, and knowledge sharing.
- Keep abreast of best practice and recommend initiatives to enhance Claridge’s colleague proposition.
- Support colleagues and managers with succession planning to retain talent at Claridge’s and Maybourne.
- Assist with colleague training and development alongside the Assistant Director of Learning and Development.
- Handle employee relations matters, seek advice when required, ensure company policy and best practice are followed, and communicate matters to the Director of Human Resources.
- Contribute to the strategic direction of the HR function in line with Claridge’s vision, values, and goals.
- Promote inclusion and diversity across the Human Resources function.
- Represent Claridge’s and Maybourne in the external market, maintain a valuable network, and stay informed about current HR and industry best practice.
Qualifications
- Demonstrated dedication to Claridge’s and its people, with a commitment to consistent quality in its product and service.
- Experience in a similar role in the hotel or hospitality industry.
- CIPD qualification or equivalent practical experience.
- Broad HR experience and proven knowledge of UK employment law.
- Excellent IT and administration skills.
- Immaculate personal presentation and a welcoming personality.
- Ability to work in a fast-paced environment while maintaining high standards, attention to detail, and consistent, genuine care for colleagues.
- Eligibility to live and work in the UK; documented evidence is required during recruitment.
Skills
Experience
Experience in a similar role within the hotel or hospitality industry; equivalent practical experience may substitute for a CIPD qualification.
Education
CIPD qualification or equivalent practical experience.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Enhanced maternity and paternity pay; holiday allowance increases after 3 and 5 years of service; travel season ticket loans; pension scheme; subsidised monthly podiatrist and masseuse treatments; flu vaccination and eye test vouchers, with contributions towards glasses; 24-hour employee assistance helpline; on- and off-site occupational health service; death-in-service salary contribution; wellbeing activities; complimentary all-day dining in the staff restaurant; employee referral rewards of up to £1,500; employee recognition and award programmes; an additional paid birthday day off; internal transfer and promotion opportunities; in-house training and development; long-service awards; preferential Maybourne room rates of £50 per overnight stay; hotel guest experience stays; 50% food and beverage discount across Maybourne; social events; wedding and baby gifts; retirement functions. Terms and conditions apply to all benefits.
Culture
Claridge’s emphasizes personal service and care in the details of a guest’s stay. Its recruitment materials describe collaboration across departments and opportunities for learning and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.