Church's In-Store Artisan
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 7, 2026
About Church's
Founded in Northampton in 1873, Church's stands as one of Britain’s most distinguished names in luxury footwear, renowned for Goodyear-welted construction, refined design, and an enduring commitment to craft. As an employer, the House offers a rare environment where heritage techniques meet contemporary retail, product development, and global brand expression. Its teams contribute to a culture defined by precision, patience, and pride, whether in workshops, boutiques, corporate functions, or international markets. Supported by the vision of the Prada Group, Church's seeks professionals who value excellence, authenticity, and service, and who are inspired to safeguard tradition while shaping the future of modern British elegance.
Church's In-Store Artisan in Paris – luxury footwear repair specialist managing Made to Order, restoration, and personalization services.
Role & Responsibilities
- Ensure full compliance with repair processes and all related documentation, including repair dockets
- Manage Made to Order and Made to Measure processes, overseeing consultation, order placement, factory follow-up, customer updates, and after-sales support
- Deliver Finger Polishing services according to daily and weekly requests while maintaining contact with customers
- Achieve monthly and annual repair conversion targets against assigned objectives
- Manage after-sales services including resoling under warranty, identifying solutions beyond warranty coverage, conducting customer recall initiatives for periodic shoe inspections, and cleaning and maintenance of accessories
- Support the boutique team in customer engagement, retention activities, and sales opportunities development including Personal and Private Appointments
- Execute footwear personalization and bespoke services with exceptional precision, including hand-stamping initials, customized finishing, and laser engraving
- Conduct footwear health checks and provide professional advice on care, maintenance, refurbishment, and restoration options
- Register new customers within the store customer database and manage follow-up activities relating to customer CRM requests
- Share knowledge and expertise with colleagues to develop the team's understanding of footwear construction and craftsmanship
- Travel between stores and to external locations and events when required to support craftsmanship and customization services
Qualifications
- Proven experience in footwear repair, care, restoration, and/or customization, ideally within luxury footwear, fashion, or leather goods sectors
- Strong knowledge of traditional shoemaking and craftsmanship techniques, including polishing, patina finishing, leather care, and product finishing
- In-depth knowledge of different leather types, footwear materials, care products, creams, and professional maintenance treatments
- Experience in the use and maintenance of specialist tools and equipment for footwear care, repair, restoration, and customization
- Strong understanding of luxury footwear construction, manufacturing methods, and craftsmanship standards
- Genuine passion for the brand, its heritage, and craftsmanship with ability to represent Church's as an engaging Brand Ambassador
- Ability to assess footwear condition and recommend appropriate care, repair, restoration, or customization solutions
Skills
Experience
Proven experience as a Footwear Repair Technician, Shoemaker, Footwear Artisan, Sole Repair Specialist, or Footwear Technician, ideally gained within the luxury footwear, fashion, or leather goods sectors. Experience in repair and maintenance activities such as resoling, heel replacement, insole replacement, leather cleaning, and restoration is highly desirable.
Education
No formal education requirement specified; expertise and proven hands-on experience in footwear craftsmanship and repair are paramount.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Church's fosters a workplace culture rooted in British craftsmanship, heritage, and an uncompromising attention to detail. As an employer, it offers an environment where traditional shoemaking expertise meets the standards of a global luxury house, encouraging pride in workmanship, refined service, and long-term professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Church's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Footwear Artisan», «Luxury Footwear Specialist», «Brand Ambassador – Footwear Care», «Shoemaking Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.