Church's In-Store Artisan
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €30,000–45,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 4, 2026
About Church's
Founded in Northampton in 1873, Church's stands as one of Britain’s most distinguished names in luxury footwear, renowned for Goodyear-welted construction, refined design, and an enduring commitment to craft. As an employer, the House offers a rare environment where heritage techniques meet contemporary retail, product development, and global brand expression. Its teams contribute to a culture defined by precision, patience, and pride, whether in workshops, boutiques, corporate functions, or international markets. Supported by the vision of the Prada Group, Church's seeks professionals who value excellence, authenticity, and service, and who are inspired to safeguard tradition while shaping the future of modern British elegance.
Church's seeks an In-Store Artisan in Milan to deliver luxury footwear repair, restoration, and personalization services, exemplifying English craftsmanship and heritage.
Role & Responsibilities
- Execute repair processes and maintain comprehensive repair documentation in compliance with brand standards
- Manage Made-to-Order and Made-to-Measure client journeys from consultation through factory coordination and post-delivery support
- Perform Finger Polishing (artisanal hand-finishing) services on daily and weekly schedules, liaising directly with clients and boutique teams
- Achieve conversion targets for repair service requests and track performance against monthly and annual KPIs
- Deliver post-purchase care services including warranty resoling, solutions beyond warranty coverage, periodic client check-ins, and accessory maintenance
- Support the boutique team in client engagement, loyalty initiatives, and sales opportunity development, including Personal and Private Appointments
- Conduct footwear condition assessments and recommend appropriate care, repair, restoration, or personalization solutions aligned with client needs
- Demonstrate artisanal techniques to clients and articulate the heritage, craftsmanship, and services philosophy of Church's to create memorable in-store experiences
- Maintain administrative documentation for repairs, customization requests, and CRM client registrations
- Support client database registration and manage CRM follow-up protocols
Qualifications
- Proven professional experience in luxury footwear repair, restoration, care, and customization—ideally in high-end fashion, leather goods, or luxury shoemaking sectors
- Advanced mastery of traditional shoemaking techniques including polishing, patination, leather care, and finishing
- Demonstrated expertise in repair and maintenance operations such as resoling, heel replacement, insole substitution, leather restoration, and color treatment
- Proficiency in personalization and bespoke services delivery within a retail environment, including manual monogramming, custom finishing techniques, and laser engraving (comprehensive training provided)
- Deep knowledge of leather typologies, premium materials, care products, professional maintenance treatments, and informed product recommendations
- Skilled operation and maintenance of specialized tools and equipment required for footwear care, repair, restoration, and personalization
- Comprehensive understanding of luxury footwear construction methodologies, artisanal production standards, and heritage craftsmanship principles
- Exceptional manual dexterity, artistic sensibility, and meticulous attention to detail and quality
- Confident ability to articulate Made-to-Order and bespoke service offerings to discerning clientele
- Professional customer service acumen and communicative excellence, capable of building credibility and trust
Skills
Experience
Proven professional background as a Shoe Repair Technician, Master Cobbler, Footwear Artisan, Sole Specialist, or equivalent role in the luxury shoemaking, fashion, or leather goods industries. Experience in high-touch retail or boutique environments serving discerning clientele is advantageous.
Education
No formal educational requirement specified; professional qualifications or certifications in shoemaking, leather craftsmanship, or luxury goods repair are highly preferred.
Workplace
This position is based in Milano, Lombardy, Italy.
Compensation
The base compensation for this position ranges from EUR 30,000 to EUR 45,000 per annum.
Culture
Church's fosters a workplace culture rooted in British craftsmanship, heritage, and an uncompromising attention to detail. As an employer, it offers an environment where traditional shoemaking expertise meets the standards of a global luxury house, encouraging pride in workmanship, refined service, and long-term professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Church's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Shoe Repair Specialist», «Artisanal Services Advisor», «Bespoke Shoecare Technician», «Heritage Craftsperson», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.