Church's Client Advisor

About Church's

Founded in Northampton in 1873, Church's stands as one of Britain’s most distinguished names in luxury footwear, renowned for Goodyear-welted construction, refined design, and an enduring commitment to craft. As an employer, the House offers a rare environment where heritage techniques meet contemporary retail, product development, and global brand expression. Its teams contribute to a culture defined by precision, patience, and pride, whether in workshops, boutiques, corporate functions, or international markets. Supported by the vision of the Prada Group, Church's seeks professionals who value excellence, authenticity, and service, and who are inspired to safeguard tradition while shaping the future of modern British elegance.

Role & Responsibilities

• Put customers at the center of the experience, create a welcoming environment, anticipate their needs and requests, and deliver excellent service in line with the client journey ceremony.
• Capture customer data in the Company CRM to maintain and develop client relationships, provide a personalized approach, and identify future opportunities.
• Adopt and promote an omnichannel mindset.
• Collaborate with colleagues through open, constructive communication to deliver a consistent, exceptional experience and contribute to a positive working environment that embraces diversity and inclusion.
• Welcome and serve customers, providing an excellent in-store experience at all times.
• Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up to date on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards across the shop floor and visual displays, following company operating guidelines and stock procedures.
• Help maintain a high level of security and remain alert to prevent product theft.

Qualifications

• Passion for selling and retail stores.
• Curiosity about and interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
• Passion for and knowledge of the managed product category.

Skills

Culture

Church's fosters a workplace culture rooted in British craftsmanship, heritage, and an uncompromising attention to detail. As an employer, it offers an environment where traditional shoemaking expertise meets the standards of a global luxury house, encouraging pride in workmanship, refined service, and long-term professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.