Church's Client Advisor

About Church's

Founded in Northampton in 1873, Church's stands as one of Britain’s most distinguished names in luxury footwear, renowned for Goodyear-welted construction, refined design, and an enduring commitment to craft. As an employer, the House offers a rare environment where heritage techniques meet contemporary retail, product development, and global brand expression. Its teams contribute to a culture defined by precision, patience, and pride, whether in workshops, boutiques, corporate functions, or international markets. Supported by the vision of the Prada Group, Church's seeks professionals who value excellence, authenticity, and service, and who are inspired to safeguard tradition while shaping the future of modern British elegance.

Role & Responsibilities

• Position the client at the center of the boutique experience, ensuring a welcoming environment and delivering excellence service in accordance with the brand's client journey ceremony
• Capture customer data into the company CRM to establish and maintain relationships, enable personalized engagement, and identify future sales opportunities
• Embrace omnichannel retail principles and collaborate seamlessly across departments and sales channels
• Welcome and serve clients with attentive in-store hospitality at all times, demonstrating refined interpersonal conduct
• Proactively engage in cross-selling across all product categories and departments to maximize sales opportunities and meet individual sales targets and KPIs
• Maintain current knowledge of fashion trends, competitor activities, and the evolving luxury footwear market
• Demonstrate comprehensive brand and product knowledge, particularly regarding Church's heritage, craftsmanship, and design philosophy
• Resolve customer concerns professionally, escalating to the store manager when necessary
• Maintain the boutique environment, visual displays, and shop floor to the highest standards, adhering to company operational guidelines and stock procedures
• Contribute to security measures and loss prevention by remaining attentive to product protection

Qualifications

• Passion for retail sales and luxury retail environments
• Genuine curiosity and demonstrated interest in luxury goods, fashion, art, and design
• Proven experience building and sustaining long-lasting client relationships
• Ability to work effectively both collaboratively and independently
• Excellent verbal and written communication skills and interpersonal sensitivity
• Results-driven mindset with ambition, resilience, and strong problem-solving capability
• Deep passion for and knowledge of luxury footwear and accessories

Skills

Experience

Demonstrated experience in luxury retail or high-end client-facing sales environments, with a proven track record of building lasting client relationships and achieving sales targets.

Education

Secondary education or equivalent; additional training in luxury retail, fashion, or client services is valued.

Workplace

Culture

Church's fosters a workplace culture rooted in British craftsmanship, heritage, and an uncompromising attention to detail. As an employer, it offers an environment where traditional shoemaking expertise meets the standards of a global luxury house, encouraging pride in workmanship, refined service, and long-term professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.