Church's Client Advisor
About Church's
Church's, a distinguished luxury shoemaker, is renowned for its rich heritage of English craftsmanship and innovative designs. Established in Northampton in 1873, the brand has evolved from a small workshop to a global icon of excellence. As part of the Prada Group since 1999, Church's continues to uphold its commitment to timeless craftsmanship and authenticity, offering unique designs in shoes and accessories for both men and women.
Join Church's in Paris as a Client Advisor, delivering exceptional luxury experiences. Part of the Prada Group, Church's values excellence and diversity.
Role & Responsibilities
- Provide an exceptional and memorable luxury customer experience, placing the client at the center of all interactions.
- Capture and maintain customer data in the company CRM to foster personalized relationships and future sales opportunities.
- Promote and embrace an Omni Channel approach to sales.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience, fostering a positive work environment.
- Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Stay informed about fashion trends and competitors to enhance brand and product knowledge.
- Handle customer complaints effectively, involving the line manager when necessary.
- Maintain high standards of shop floor presentation and visual displays, adhering to company guidelines.
- Contribute to store security and prevent product theft.
Qualifications
- Fluency in French and English.
- Passion for luxury fashion and sales.
- Experience in building long-lasting client relationships.
- Ability to work both independently and as part of a team.
- Strong communication and interpersonal skills.
- Ambitious, resilient, self-motivated, and result-driven.
- Knowledge of the managed product category.
Skills
Experience
Experience in luxury retail sales and client relationship management is required.
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Church's offers a creative and international work environment, valuing curiosity and the pursuit of excellence. As part of the Prada Group, the company promotes an inclusive workplace, ensuring equal opportunities and valuing diversity as a core strength.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Church's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Retail Associate», «Style Advisor», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.