Church's Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 25, 2026
About Church's
Founded in Northampton in 1873, Church's stands as one of Britain’s most distinguished names in luxury footwear, renowned for Goodyear-welted construction, refined design, and an enduring commitment to craft. As an employer, the House offers a rare environment where heritage techniques meet contemporary retail, product development, and global brand expression. Its teams contribute to a culture defined by precision, patience, and pride, whether in workshops, boutiques, corporate functions, or international markets. Supported by the vision of the Prada Group, Church's seeks professionals who value excellence, authenticity, and service, and who are inspired to safeguard tradition while shaping the future of modern British elegance.
Church's Client Advisor Regent Street, London – Join the luxury footwear brand in a brand ambassador role focused on client relationship and sales excellence.
Role & Responsibilities
- Place the customer at the center by creating a welcoming environment and meeting their needs and requests while providing excellence service in accordance with the client journey ceremony
- Capture customer data into the company CRM to maintain and develop relationships, offering personalized approaches and identifying future opportunities
- Welcome and serve customers by providing an excellent in-store experience at all times
- Engage proactively in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs
- Maintain current knowledge of fashion trends and competitive landscape within the luxury footwear market
- Demonstrate comprehensive brand and product knowledge to clients
- Handle customer complaints effectively by liaising with line management when necessary
- Maintain shop floor and visual display standards in compliance with company operational guidelines and stock procedures
- Contribute to store security by remaining attentive to prevent product loss
Qualifications
- Passion for selling and luxury retail environments
- Curiosity and genuine interest in luxury fashion, art, and design
- Proven experience building long-lasting relationships with clients
- Excellent communication and interpersonal skills
- Ability to work effectively both independently and as part of a team
- Ambition, resilience, self-motivation, and results-driven approach
- Strong problem-solving capabilities
- Passion and knowledge of footwear and luxury accessories product categories
Skills
Experience
Retail experience in a luxury environment is preferred, with demonstrated success in client relationship building and sales achievement. Experience in footwear or accessories retail is advantageous.
Education
Secondary education minimum; further education in retail management, fashion, or business is beneficial but not required.
Workplace
This position is based in London, England, UK.
Culture
Church's fosters a workplace culture rooted in British craftsmanship, heritage, and an uncompromising attention to detail. As an employer, it offers an environment where traditional shoemaking expertise meets the standards of a global luxury house, encouraging pride in workmanship, refined service, and long-term professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Church's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Brand Ambassador», «Retail Associate», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.