Church's Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 26, 2026
About Church's
Founded in Northampton in 1873, Church's stands as one of Britain’s most distinguished names in luxury footwear, renowned for Goodyear-welted construction, refined design, and an enduring commitment to craft. As an employer, the House offers a rare environment where heritage techniques meet contemporary retail, product development, and global brand expression. Its teams contribute to a culture defined by precision, patience, and pride, whether in workshops, boutiques, corporate functions, or international markets. Supported by the vision of the Prada Group, Church's seeks professionals who value excellence, authenticity, and service, and who are inspired to safeguard tradition while shaping the future of modern British elegance.
Church's Client Advisor role in London – luxury footwear sales, brand representation, and customer relationship management at flagship Brompton Road store.
Role & Responsibilities
- Place the customer at the center by creating a welcoming environment and delivering excellence service in accordance with the client journey ceremony
- Capture customer data into the Company CRM to develop personalized relationships and future sales opportunities
- Welcome and serve customers whilst providing an excellent in-store experience at all times
- Engage proactively in cross-selling across all departments to maximize sales opportunity and achieve individual sales targets and KPIs
- Maintain comprehensive brand and product knowledge with current awareness of fashion trends and competitors
- Address customer complaints effectively, liaising with the line manager when necessary
- Maintain shop floor and visual display standards in compliance with Company operational guidelines and stock procedures
- Contribute to security measures and loss prevention
- Embrace and promote the Omni Channel mindset
- Work collaboratively as a team player, fostering open communication and a positive working environment
Qualifications
- Passion for selling and retail environments
- Curiosity and genuine interest in luxury, fashion, art, and design
- Proven experience building long-lasting relationships with clients
- Ability to work effectively both within a team and independently
- Excellent communication and interpersonal skills
- Ambition, resilience, self-motivation, and results-driven mindset
- Strong problem-solving capabilities
- Passion and product knowledge of footwear and luxury accessories
Skills
Experience
Experience in luxury retail, client-facing sales roles, or comparable environments within premium fashion and accessories is preferred. Demonstrated track record of achieving sales targets and building clientele is advantageous.
Education
Secondary education or equivalent; additional qualifications in retail management, luxury goods, or customer service are beneficial but not required.
Workplace
This position is based in London, England, UK.
Culture
Church's fosters a workplace culture rooted in British craftsmanship, heritage, and an uncompromising attention to detail. As an employer, it offers an environment where traditional shoemaking expertise meets the standards of a global luxury house, encouraging pride in workmanship, refined service, and long-term professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Church's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Brand Ambassador», «Sales Associate», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.