Church's Client Advisor

About Church's

Founded in Northampton in 1873, Church's stands as one of Britain’s most distinguished names in luxury footwear, renowned for Goodyear-welted construction, refined design, and an enduring commitment to craft. As an employer, the House offers a rare environment where heritage techniques meet contemporary retail, product development, and global brand expression. Its teams contribute to a culture defined by precision, patience, and pride, whether in workshops, boutiques, corporate functions, or international markets. Supported by the vision of the Prada Group, Church's seeks professionals who value excellence, authenticity, and service, and who are inspired to safeguard tradition while shaping the future of modern British elegance.

Role & Responsibilities

• Position the client at the center of all interactions, creating a welcoming environment and delivering excellence service aligned with the client journey ceremony
• Capture and maintain client data within the company CRM to develop personalized relationships and identify future sales opportunities
• Embrace and promote the omnichannel mindset across all customer touchpoints
• Collaborate effectively with team members to ensure consistent exceptional service and foster a positive, inclusive working environment
• Welcome and serve customers with professionalism, providing an outstanding in-store experience at all times
• Execute proactive cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs
• Maintain current awareness of fashion trends and competitive landscape within the luxury footwear sector
• Demonstrate comprehensive brand and product knowledge throughout all customer interactions
• Address customer complaints professionally, escalating to the line manager when necessary
• Maintain visual display standards and shop floor presentation in compliance with company operational guidelines and stock procedures
• Contribute to store security and loss prevention through attentive observation of the sales floor

Qualifications

• Passion for selling and luxury retail environments
• Demonstrated interest in luxury fashion, design, and heritage craftsmanship
• Proven experience building and maintaining long-lasting client relationships
• Ability to work collaboratively within a team as well as independently
• Excellent verbal and written communication skills with strong interpersonal presence
• Result-oriented mindset with resilience, self-motivation, and problem-solving capability
• Deep passion and knowledge of premium footwear and accessories categories

Skills

Experience

The ideal candidate possesses previous experience in luxury retail or high-end client-facing roles, with a demonstrated track record of exceeding sales targets and creating memorable customer experiences. Familiarity with heritage brands and premium footwear is advantageous.

Education

Secondary education or equivalent; retail qualifications or customer service certifications are advantageous but not mandatory.

Workplace

Culture

Church's fosters a workplace culture rooted in British craftsmanship, heritage, and an uncompromising attention to detail. As an employer, it offers an environment where traditional shoemaking expertise meets the standards of a global luxury house, encouraging pride in workmanship, refined service, and long-term professional development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.