Church's Client Advisor
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 21, 2026
About Church's
Church's is an English luxury shoemaker renowned for artisanal footwear and enduring craftsmanship. Rooted in Northamptonian traditions, the house is part of the Prada Group and positions itself at the intersection of heritage manufacture and contemporary luxury design, offering shoes and accessories for men and women across international markets.
Church's is hiring a Client Advisor in London (Regent Street) to deliver exceptional luxury client service and drive retail sales.
Role & Responsibilities
- Act as a brand ambassador, conveying Church’s philosophy and values while guiding clients through a curated luxury client journey.
- Deliver exceptional, personalised in-store experiences that prioritise the client, discover their needs, and foster long-term loyalty.
- Capture and maintain accurate client data in the CRM to support clienteling, follow-up, and future commercial opportunities.
- Embrace and promote an omnichannel approach, liaising with e‑commerce and other departments to maximise sales opportunities.
- Proactively cross-sell across product categories and departments to achieve individual sales targets and KPIs.
- Maintain up-to-date product and market knowledge, including fashion trends and competitor activity.
- Ensure the shop floor and visual merchandising meet Company operational standards and stock procedures.
- Handle customer complaints professionally, escalating to the line manager when necessary, and contribute to loss-prevention protocols.
- Collaborate constructively with colleagues to sustain a positive, inclusive working environment and consistent client experience.
Qualifications
- Proven passion for retail and client-facing selling, preferably in luxury or fashion contexts.
- Demonstrable experience building and maintaining long-term client relationships (clienteling).
- Excellent interpersonal and communication skills, with the ability to adapt service to varied clientele.
- Team‑oriented with the capacity to work autonomously when required.
- Resilient, self-motivated and results-driven, with strong problem‑solving aptitude.
- Good product knowledge or a clear enthusiasm for footwear and related luxury categories.
Experience
Previous experience in retail sales or luxury clienteling is preferred, with a track record of achieving sales targets and developing repeat clientele.
Education
High school diploma or equivalent required; tertiary qualifications in fashion, retail, or a related discipline are advantageous but not essential.
Workplace
This position is based in London, England, UK.
Culture
Church’s combines traditional English craftsmanship with contemporary luxury retailing within the broader Prada Group. The workplace emphasises professional development, creativity and an inclusive culture that values diversity and the individual contribution of each employee.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Church's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Sales Associate», «Retail Sales Consultant», «Personal Shopping Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.