Church's Client Advisor
About Church's
Church's, a venerable name in luxury shoemaking, is renowned for its rich tradition of English craftsmanship and innovation. Established in 1873 in Northampton, Church's has evolved from a modest workshop to a globally recognized brand. In 1999, it became part of the esteemed Prada Group, further enhancing its commitment to artisanal excellence. Church's continues to champion timeless craftsmanship and unique designs for both men and women, maintaining its heritage while embracing modernity.
Join Church's in London as a Client Advisor. This role involves promoting the brand's philosophy, maximizing sales, and delivering exceptional customer experiences. Part of the Prada Group, Church's offers a creative and inclusive work environment.
Role & Responsibilities
- Create a welcoming environment for customers, ensuring their needs are met and providing exceptional service in line with the 'client journey ceremony'.
- Capture and manage customer data in the company CRM to maintain and develop client relationships, offering personalized service and fostering future opportunities.
- Promote an Omni Channel mindset, integrating various sales channels seamlessly.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience, fostering a positive work environment that values diversity and inclusion.
- Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets and KPIs.
- Stay informed about fashion trends and competitors, demonstrating comprehensive brand and product knowledge.
- Address customer complaints effectively, liaising with the line manager as necessary.
- Maintain high standards of shop floor and visual displays, adhering to company operational guidelines and stock procedures.
- Contribute to store security by being vigilant and preventing product thefts.
Skills
Experience
Experience in luxury retail sales and client relationship management is required.
Workplace
This position is based in London, England, UK.
Benefits
The position offers the opportunity to work in a creative and international environment, fostering professional growth and valuing talent and passion. The Prada Group promotes an inclusive work environment with equal opportunities for all candidates.
Culture
Church's, as part of the Prada Group, values creativity, curiosity, and the pursuit of excellence. The company is committed to fostering an inclusive work environment that respects diversity and provides equal opportunities for all employees.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.