Church's Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Jan 5, 2026
About Church's
Church's, a prestigious luxury shoemaker renowned for its innovative designs and traditional craftsmanship, was established in Northampton in 1873. As part of the Prada Group since 1999, Church's continues to uphold its legacy of excellence and authenticity, offering unique footwear and accessories for both men and women. The brand is celebrated for its commitment to quality and its dedication to fostering a dynamic and inclusive work environment.
Join Church's in London as a Client Advisor. This role offers a chance to work in luxury retail, focusing on customer service and sales, within a prestigious brand under the Prada Group.
Role & Responsibilities
- Create a welcoming environment for customers, ensuring their needs are met with exceptional service.
- Capture and maintain customer data in the CRM to foster personalized relationships and future opportunities.
- Promote an Omni Channel mindset.
- Collaborate effectively with colleagues to ensure a consistent customer experience and a positive work environment.
- Engage in cross-selling across departments to maximize sales opportunities and achieve individual sales targets.
- Stay informed about fashion trends and competitors.
- Demonstrate comprehensive brand and product knowledge.
- Address customer complaints effectively, involving the line manager when necessary.
- Maintain high standards for shop floor and visual displays, adhering to operational guidelines and stock procedures.
- Contribute to store security and prevent product theft.
Skills
Experience
Experience in luxury retail and customer relationship management is required.
Workplace
This position is based in London, England, UK.
Benefits
The role offers the opportunity to work in a creative and international environment, with a focus on professional growth and development. The company promotes an inclusive work environment, ensuring equal opportunities for all employees.
Culture
Church's, as part of the Prada Group, values creativity, excellence, and inclusivity. The company fosters a respectful workplace that celebrates diversity and encourages professional growth, driven by the passion and talent of its employees.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.