Church's Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 7, 2026
About Church's
Founded in Northampton in 1873, Church's stands as one of Britain’s most distinguished names in luxury footwear, renowned for Goodyear-welted construction, refined design, and an enduring commitment to craft. As an employer, the House offers a rare environment where heritage techniques meet contemporary retail, product development, and global brand expression. Its teams contribute to a culture defined by precision, patience, and pride, whether in workshops, boutiques, corporate functions, or international markets. Supported by the vision of the Prada Group, Church's seeks professionals who value excellence, authenticity, and service, and who are inspired to safeguard tradition while shaping the future of modern British elegance.
Church's seeks a Client Advisor in Brussels to deliver luxury retail excellence and drive sales through personalized customer experiences and brand expertise.
Role & Responsibilities
- Position the client at the center of all interactions, creating a welcoming in-store environment and delivering service excellence in accordance with the curated client journey ceremony
- Capture customer data into the company CRM system to foster meaningful relationships, maintain continuity, and develop future business opportunities through a personalized approach
- Advocate for an omnichannel mindset, seamlessly integrating in-store and digital customer touchpoints
- Collaborate effectively with colleagues, promoting open communication and contributing to a positive, inclusive working environment that celebrates diversity
- Proactively execute cross-selling initiatives across all product categories to achieve individual sales targets and key performance indicators
- Maintain current knowledge of fashion trends, competitive landscape, and market dynamics
- Demonstrate authoritative product and brand knowledge to clients
- Address customer complaints professionally, escalating to line management when necessary
- Maintain high standards of shop floor presentation and visual merchandising in compliance with company operational guidelines and inventory procedures
- Contribute to store security protocols and remain vigilant in preventing product loss
Qualifications
- Passion for selling and retail operations
- Demonstrated interest in luxury, fashion, art, and design
- Proven experience building long-lasting client relationships
- Excellent communication and interpersonal skills
- Capacity to work effectively both as a team member and independently
- Ambition, resilience, and self-motivation with a results-oriented mindset
- Problem-solving acumen and adaptability
- Specialized knowledge of or passion for footwear and luxury accessories
Skills
Experience
Retail sales experience in a luxury environment is preferred, with demonstrated success in client-facing roles and a track record of achieving sales targets.
Education
Secondary education as a minimum; relevant training in luxury retail or hospitality is beneficial.
Workplace
This position is based in Brussels, Brussels-Capital Region, Belgium.
Culture
Church's fosters a workplace culture rooted in British craftsmanship, heritage, and an uncompromising attention to detail. As an employer, it offers an environment where traditional shoemaking expertise meets the standards of a global luxury house, encouraging pride in workmanship, refined service, and long-term professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Church's, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Brand Ambassador», «Retail Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.