Christian Dior VIP Client Specialist
Christian Dior Couture seeks a full-time VIP Client Specialist at Selfridges, London — drive VIP clientelling and luxury sales for the House of Dior.
Overview
Christian Dior Couture is a premier house within the LVMH luxury group, renowned for its heritage of haute couture, exceptional craftsmanship and global retail presence. The brand cultivates a client-centric, design-led environment where employees represent the Maison’s high standards of service, product knowledge and brand storytelling.
Role & Responsibilities
- Develop and maintain a high-value client portfolio through targeted prospecting, OTO appointments and sustained clientelling.
- Deliver the D‑Signature VIP experience on the shop floor and at private appointments, ensuring personalised service and client retention.
- Achieve and exceed personal sales targets while contributing to the concession’s overall performance.
- Demonstrate specialist product knowledge across two primary universes and broad familiarity with all product categories (Women’s RTW, Fine Jewelry, Accessories, Leather Goods).
- Represent the Maison at VIP events and network to cultivate new high-potential clients.
- Manage client situations with professionalism and discretion; ensure exceptional mystery shop results.
- Stay informed of brand campaigns, launches, promotions and competitions; apply this knowledge to drive conversions.
- Adhere to company policies and UK Health & Safety regulations at all times.
Qualifications
- Minimum five years’ experience in luxury fashion retail, with prior senior sales or clienteling responsibilities.
- Proven track record of managing and growing relationships with top-tier clients and meeting sales KPIs.
- Experience working across multiple product categories (e.g., Ready‑to‑Wear and Leather Goods or Fine Jewelry).
- Right to work in the UK and availability to work full-time (40 hours per week) with Monday–Sunday flexibility.
- Excellent verbal communication, networking and interpersonal skills; fluency in additional languages is a plus.
Skills
Experience
Minimum 5 years of experience in luxury retail, including senior sales or client-facing roles with demonstrable success in VIP client management and multi-category selling.
Education
High school diploma or equivalent; vocational training or certification in fashion/retail or related disciplines is desirable.
Workplace
This position is based in London, England, UK. Cerulean lists 434 open roles in London, including 13 posted recently. The broader England area accounts for 545 active listings on Cerulean, 16 of which are new. In UK as a whole, Cerulean currently features 572 open positions, with 17 posted this week.
Culture
The Maison emphasizes meticulous craftsmanship, impeccable client service and reverence for heritage. Employees are expected to deliver highly personalised experiences within a collaborative, high-performing retail environment and benefit from being part of the broader LVMH ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.