Christian Dior VIP Client Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Recruit and develop new VIP clientele from external sources, including banks, oil companies, government entities, and royal families through strategic networking and business relationships
• Partner with the PR team to identify and engage with influential profiles attending luxury events and occasions
• Execute and oversee client events with emphasis on ultra-luxury product sales and elevated brand experiences
• Reactivate inactive clients and maintain consistent engagement to expand the existing client database
• Drive sales growth through one-to-one client experiences both within and outside the boutique, working with local affluent clientele from Dubai and Abu Dhabi
• Coach and supervise junior team members on one-to-one client interactions to enhance cross-selling across product universes and close sales effectively
• Build client loyalty across all departments in collaboration with Department Managers and Sales Associates, tracking transaction results and client engagement metrics
• Develop and grow the VIC, VVIC, and Elite client categories through exclusive local activities and personalized propositions
• Demonstrate expert product knowledge across all departments and provide sales training to boutique staff
• Achieve and exceed individual sales targets, with particular focus on ultra-luxury and high-net-worth segments

Qualifications

• Minimum 5 years of retail experience in a luxury product setting
• At least 2 years of management or supervisory experience
• Strong interpersonal, communication, organizational, and management skills
• Demonstrated initiative and commercial creativity with fashion sensitivity
• Deep knowledge of the luxury industry
• Ability to work varied schedules including nights, weekends, and holidays
• Embodiment of Christian Dior values and brand standards

Skills

Experience

Minimum 5 years of retail experience required, preferably with at least 2 years of management in a luxury product environment. Demonstrated success in building and maintaining high-value client relationships, driving sales in luxury goods, and leading retail teams.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.