Christian Dior Store Operations Manager

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Supervise all merchandise flows including receipts, transfers, shipments, and returns, maintaining precise inventory records and adherence to Dior's storage protocols
• Organize and pilot inventory cycles and cycle counts to ensure stock accuracy and loss prevention
• Guarantee compliance with and deployment of operational procedures across the boutique while identifying continuous improvement opportunities
• Train and sensitize teams to Dior's operational standards and best practices
• Oversee all after-sales and repair requests, manage associated administrative follow-ups, and communicate with clients regarding service status
• Monitor after-sales performance indicators and implement corrective action plans when necessary
• Supervise point-of-sale operations, ensure financial compliance, and oversee operational expense management
• Serve as primary reference for boutique systems and applications including Shop In Dior, CARE, Dior In Stock, Census, and Cycle Count tools
• Support omnichannel project deployments and retail innovation initiatives across the Maison
• Manage operational infrastructure needs including supplies, equipment, uniforms, and maintenance interventions
• Maintain Dior's presentation and excellence standards throughout the store environment
• Act as management liaison to the Store Director and collaborate closely with sales teams to reinforce client experience and store performance

Qualifications

• Minimum 7 years of significant experience in retail operations, logistics, or inventory management, preferably within the luxury sector
• Proven successful first management experience with team leadership capability
• Excellent organizational, prioritization, and coordination skills
• Strong results-oriented mindset with service-focused approach
• Proficiency with digital tools and operational management systems
• Analytical thinking combined with rigor and meticulous attention to detail
• Ability to thrive in demanding, dynamic, and international environments
• Availability for seasonal mobility between Saint-Tropez and Courchevel

Skills

Experience

Minimum 7 years of substantial experience in retail operations, logistics, or inventory management, ideally within the luxury sector, with demonstrated success in team management and operational leadership roles.

Workplace

Benefits

Accommodation provided by Maison during Courchevel assignment (December–March).

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.