Christian Dior Senior Retail Performance & Operations Executive
About Christian Dior
Christian Dior Couture is a leading Maison within the luxury fashion sector and part of the LVMH group. The brand is recognised for its haute couture heritage, exacting standards of craftsmanship and a global boutique network. As an employer, it combines creative leadership with rigorous retail discipline to deliver exceptional client experiences.
Christian Dior Couture seeks a Senior Retail Performance & Operations Executive in Singapore to drive boutique operations and retail KPI excellence.
Role & Responsibilities
- Lead Retail Excellence initiatives across South Asia, ensuring consistent execution of 5S, transfers, inventory counts, app integrations and the Retail Excellence certification grid.
- Manage and deploy key operational tools and projects (e.g. stocktake devices, auto-replenishment packaging, replenishment tools), ensuring accuracy, consistency and correct usage in boutiques.
- Maintain, update and align operational processes and dashboards with Regional and Central guidelines; drive continuous improvement of workflows.
- Partner with market teams to provide guidance, follow-up and hands-on operational support to ensure day-to-day execution at boutique level.
- Own Traffic Counting development and governance across all markets, securing high data accuracy, timely submissions and rigorous follow-up.
- Own and deliver retail performance reporting and KPI tracking, producing actionable insights to improve boutique performance and client experience.
- Manage the Data Universe ecosystem—ensure alignment, clear documentation, correct usage and ongoing enhancements.
- Provide training, coaching and operational enablement to markets to strengthen data quality, performance tracking and adherence to standards.
Qualifications
- Minimum 5 years' professional experience in retail operations, retail performance, business coordination or a closely related function, preferably within luxury retail.
- Solid understanding of boutique operations and retail KPIs with proven experience implementing operational standards.
- Proven experience managing cross-functional projects and operational rollouts across multiple markets.
- Analytical mindset with strong attention to detail and a commitment to data accuracy.
- Excellent written and verbal communication skills with the ability to influence stakeholders at a distance.
- Self-disciplined, able to work independently in a hybrid environment with high levels of accountability.
Skills
Experience
Minimum 5 years of professional experience in retail operations, retail performance, business coordination or a similar role; prior exposure to multi-market rollouts and boutique environments—ideally within the luxury sector.
Education
Bachelor's degree or equivalent in Business, Retail Management, Economics, or a related discipline preferred.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
The Maison fosters a culture of craftsmanship, precision and client-centricity, underpinned by international collaboration and high professional standards. Teams operate in a fast-paced, meritocratic environment where operational excellence and discretion are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Performance & Operations Manager», «Boutique Operations Senior Analyst», «Retail Performance Lead», «Store Operations Senior Executive», «Retail Performance Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.