Christian Dior Senior Boutique Director

About Christian Dior

Christian Dior Couture is a premier maison within the LVMH group, renowned for haute couture, ready-to-wear, and leather goods. The brand is distinguished by exacting craftsmanship, strong creative direction, and a global retail footprint that prioritizes exceptional client experiences and elevated merchandising standards.

Role & Responsibilities

• Lead all commercial and operational activity for the Waikiki and Ala Moana boutiques, driving achievement of annual sales targets across product categories.
• Direct and develop the leadership team and sales associates through coaching, performance management, and structured training to optimise client development and conversion.
• Manage P&L drivers including payroll, commercial expenses and headcount to maintain the boutique operating budget and improve profitability.
• Oversee visual merchandising and product presentation to align boutiques with global brand directives and marketing campaigns.
• Coordinate and execute in-store events, promotions, trunk shows and clienteling initiatives in partnership with corporate teams to increase traffic and revenue.
• Supervise operational processes with the Operations Manager — shipping & receiving, inventory control, after-sales, receiving/transfers, RTVs and charge-backs — to minimise stock loss and ensure inventory accuracy.
• Ensure strict compliance with company policies and procedures, security protocols, cash handling and safety standards; conduct regular emergency procedures and security reviews.
• Conduct regular management reviews to analyse performance metrics, client feedback and product sell-through; provide actionable recommendations to merchandising and training teams.
• Partner with Human Resources on recruitment, staffing and employee relations; manage scheduling to meet business needs and payroll targets.
• Represent the boutiques externally, nurturing high-value client relationships and cultivating a culture of exceptional service.

Qualifications

• Minimum 10 years’ boutique management experience, preferably within luxury fashion houses.
• Demonstrated ability to lead, motivate and develop multi-level retail teams and store managers.
• Proven track record managing budgets, payroll and commercial expenses with P&L accountability.
• Deep understanding of luxury clientele, clienteling techniques and high-touch service standards.
• Excellent communication, interpersonal, organisational and delegation skills; able to prioritise in a fast-paced environment.
• Willingness to work evenings, weekends and holidays and to travel as required.

Skills

Experience

Minimum 10 years of progressive boutique management experience in luxury fashion, including multi-store oversight, P&L responsibility, team leadership and client development.

Education

Bachelor’s degree in Business, Retail Management, Fashion Management or a related field preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 160,000 to USD 175,000 per annum.

Culture

Christian Dior Couture emphasises rigorous craftsmanship, creative excellence and an elevated client-focused retail experience. The workplace fosters high standards, collaborative leadership and continuous development within a global luxury organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.