Christian Dior Sales Supervisor

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Support the boutique’s daily operations and achievement of sales objectives in collaboration with the Boutique Manager and Assistant Boutique Manager.
• Deliver the highest level of customer service in line with Christian Dior standards.
• Meet sales targets and minimize inventory losses.
• Demonstrate extensive knowledge of products and the collections portfolio.
• Participate in staffing, scheduling, visual merchandising and inventory activities.
• Supervise, train and motivate the team.
• Maximize sales and monitor performance indicators and conversion rates daily.
• Provide and inspire exceptional customer service.
• Support the allocation and follow-up of sales targets for Sales Advisors.
• Develop and retain a client portfolio.
• Help prepare merchandise displays and presentations, applying independent judgment when implementing visual merchandising guidelines.
• Train, coach and support Sales Advisors’ development in sales techniques.
• Lead and/or participate in regular store meetings to review results, reinforce sales techniques, share product knowledge, review display strategy and communicate relevant information to management and employees.
• Facilitate effective communication between management and the operations team.
• Participate in coordinating sales promotions, including seasonal sales, special events such as trunk shows, contests and the appropriate use of in-store promotional materials.
• Train the team in strategies to improve client capture and post-sale follow-up, developing a personalized client database.
• Manage merchandise transfers, damaged items and returns to vendors.
• Oversee and participate in department inventories.
• Verify that merchandise is correctly priced.
• Minimize shrinkage and inventory losses.
• Ensure employees comply with company policies and standards for safeguarding resources and property, personnel practices, merchandise handling, security, sales and administrative procedures.
• Help resolve issues affecting service quality, efficiency and departmental productivity.
• Ensure the store is properly closed and secured and that all security protocols are followed.
• Perform other activities as assigned according to business needs.

Qualifications

• At least 4 years of retail sales experience, preferably including at least 1 year in a luxury-sector management role.
• Advanced English proficiency.
• Self-motivation and commercial creativity, with fashion sensitivity.
• Strong knowledge of the luxury industry and affinity with fashion, in keeping with the brand’s values.
• Ability to remain active on the sales floor for extended periods according to business needs.
• Strong interpersonal, communication, organizational and follow-up skills.
• Ability to adapt quickly to changing priorities and manage time efficiently in a dynamic environment.
• Clear and precise communication, active listening, comprehension, and the ability to give assertive instructions to the team.
• Ability to operate the equipment required for the role, including POS systems, computers, telephone systems, cash registers, security tag removers and other office equipment.
• Fair and consistent approach to team management.

Skills

Experience

At least 4 years of retail sales experience, preferably including at least 1 year in a luxury-sector management role; the role also requires a minimum of 3 years of experience.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.