Christian Dior Sales Associate

Overview

Christian Dior Couture is a preeminent maison within the LVMH group, celebrated for haute couture, ready-to-wear, leather goods and accessories. The brand combines artisanal savoir-faire with forward-looking creativity and sustains a high-touch retail network that prizes impeccable client service, craftsmanship and heritage.

Role & Responsibilities

• Deliver first-class, personalised client service in-person, by telephone and via electronic communications, consistently reflecting Dior’s brand standards and sales ceremonies.
• Achieve and exceed individual sales targets and KPIs, including individual sales volume, units per transaction and average transaction value; maintain a results-driven attitude while supporting team objectives.
• Develop and grow a local and international client portfolio through proactive clienteling, recruitment of key clients and sustained relationship management.
• Demonstrate deep product knowledge and engage clients through storytelling and detailed presentation of product attributes.
• Support boutique operational activities including floor moves, merchandising, visual merchandising and store housekeeping.
• Manage stock assignments and inventory organisation on the sales floor and back areas; participate in inventories and cycle counts and adhere to asset-protection procedures.
• Locate merchandise across the network and correctly process charge-send sales according to company guidelines; assist with client packaging and gift-wrapping when required.

Qualifications

• Minimum three years’ retail sales and customer service experience, preferably within luxury goods or premium consumer brands.
• Proven track record of meeting sales targets and demonstrating commercial acumen.
• Excellent interpersonal and communication skills with the ability to build durable client relationships through organisation and diligent follow-up.
• Passion for fashion, creativity and the brand; strong product sensitivity and attention to detail.
• Availability to work variable hours, including evenings, weekends and public holidays as required.
• Commitment to adhere to company policies, procedures, regulations and brand standards.

Skills

Experience

Minimum three years of retail sales and customer service experience, preferably in a luxury goods environment.

Education

High school diploma or equivalent; additional training in retail, fashion, hospitality or luxury brand service is advantageous.

Workplace

Culture

Dior boutiques emphasise refinement, discretion and a culture of excellence where craftsmanship and client service are paramount. Employees operate in a fast-paced, team-oriented boutique environment that rewards commercial performance and attention to brand heritage.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.