Christian Dior Sales Associate
Christian Dior Couture seeks a Sales Associate for the new Heathrow Terminal 5 boutique. Full-time, on-site role delivering luxury client service.
Overview
Christian Dior Couture is a leading couture and ready-to-wear maison within the LVMH group, renowned for its heritage, craftsmanship and creative leadership in luxury fashion. As an employer the House emphasises exacting standards, client-centric service and opportunities to learn within ateliers, boutiques and international retail operations.
Role & Responsibilities
- Deliver the highest standard of customer service: greet, advise and serve clients with a personalised 1-to-1 approach.
- Build and maintain long-term client relationships and drive loyalty through tailored clienteling and personal shopping.
- Demonstrate expert product knowledge across categories and remain informed of campaigns, launches and promotions.
- Achieve and exceed individual and boutique sales targets, including introducing add-on sales to maximise transaction value.
- Operate selling systems and follow cash, credit and exchange procedures accurately.
- Follow stock management procedures and participate in inventory control to minimise losses.
- Maintain boutique housekeeping and visual merchandising standards to reflect brand aesthetics.
- Apply security and loss-prevention measures to protect product and boutique assets.
- Handle customer complaints professionally and escalate to management when necessary.
- Contribute to team meetings and support additional duties as directed by the management team.
Qualifications
- Minimum three years' experience in luxury fashion retail.
- Proven ability to build relationships and deliver high-touch client service.
- Strong knowledge of fashion, trends and luxury product categories.
- Experience with selling systems, cash handling and retail stock procedures.
- Existing client book preferred.
- Fluency in a second language preferred.
- Availability to work full time (40 hours per week), including Monday–Sunday.
Skills
Experience
Minimum 3 years of progressive experience in luxury fashion retail, demonstrating consistent sales performance and the ability to cultivate an international client base.
Education
No formal degree required; vocational retail or sales training is advantageous.
Workplace
This position is based in Heathrow, England, UK, within easy reach of London. The broader England area accounts for 545 active listings on Cerulean, 16 of which are new. In UK as a whole, Cerulean currently features 572 open positions, with 17 posted this week.
Culture
The House of Dior cultivates a culture of excellence rooted in couture savoir-faire, attention to detail and elevated client service. Employees operate in a refined, fast-paced retail environment that values collaboration, discretion and a shared passion for luxury craftsmanship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.