- Location
- Neuilly-sur-Seine Île-de-France France
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Human Resources, People & Culture
- Posted
- Oct 6, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Parfums Christian Dior is hiring a Europe Retail Education Manager for Retail Teams’ Development to design and lead retail training for Retail Managers and Boutique Managers across 22 European markets, excluding new product training. The role covers training content, trainer community development, field coaching, programme deployment and impact measurement; it is a permanent, full-time position with a hybrid working arrangement.
Role & Responsibilities
- Design and adapt training content for retail teams in boutique and wholesale environments, covering sales techniques, client experience, storytelling, performance management and leadership management.
- Develop coherent training pathways aligned with the House’s Europe Retail and Client Experience strategy.
- Integrate field best practices into training modules to ensure their relevance and effectiveness.
- Animate and coordinate the European trainer community through in-person and remote seminars and regional workshops several times a year.
- Lead in-person and digital training and onboarding sessions in English and French for Retail Managers and Boutique Managers at European flagship stores.
- Support the launch of new retail concepts and programmes in European flagship stores and key markets.
- Conduct country-level “Train the Trainers” sessions to develop trainers’ skills.
- Coach and serve as a business reference, embedding Dior culture in the field.
- Collaborate with HR, Retail Excellence, Retail Education, Marketing and Commercial teams in countries and at central level to ensure consistency across European training initiatives.
- Analyse country needs and implement regular reporting.
- Measure the impact of training on retail performance and propose areas for continuous improvement.
- Contribute to developing the skills of boutique management teams.
Qualifications
- Graduate of a business school or equivalent.
- Ideally, 5–8 years of experience in premium or luxury retail, including significant experience as a Boutique Manager and/or Retail Manager.
- Solid experience in training, support or field coaching.
- Strong command of client excellence, performance management and inspirational leadership.
- Fluent English is mandatory; proficiency in a second European language is an asset.
- Leadership and ability to unite teams.
- Passion for knowledge-sharing.
- Charismatic, structured and results-oriented, with the ability to unite, inspire and embody the Dior vision in the field.
- Exemplary leadership and stakeholder management capacity.
- Teamwork and collaboration.
- Communication and interpersonal skills.
- Learning agility.
- Attention to detail.
- Business acumen.
- Adaptability.
- Problem-solving.
Skills
Experience
At least 5 years; ideally 5–8 years in premium or luxury retail, including significant experience as a Boutique Manager and/or Retail Manager, plus solid experience in training, support or field coaching.
Education
Graduate of a business school or equivalent.
Workplace
The role is situated in Neuilly-sur-Seine, Île-de-France, France — conveniently close to Paris.
Explore jobs in Île-de-France or in France.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Learning and Development Manager», «Retail Education Lead», «Retail Training and Development Manager», «Retail Capability Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.