Christian Dior Retail Performance and Operations Senior Manager
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 7, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior seeks Retail Performance and Operations Senior Manager in Tokyo. Lead boutique optimization, project deployment, and team development for LVMH luxury maison.
Role & Responsibilities
- Lead the deployment and rollout of retail performance and operations projects (After-Sales, Reporting, Induction, Digital tools) across boutiques
- Serve as the primary zone relay between the Central Retail Performance and Operations team and project teams for local implementation
- Plan and organize project rollout and run phases, ensuring comprehensive training and staff preparation for operational changes
- Accurately communicate local requirements and market insights to headquarters
- Share best practices and operational updates with corresponding positions across other zones
- Oversee successful project implementation and monitor post-rollout performance with regular boutique visits
- Collect boutique feedback, provide ongoing support, and deliver refresher training as needed
- Foster cross-departmental collaboration to address issues impacting retail performance and operations
Qualifications
- Minimum 5 years of relevant work experience in retail operations or performance management
- Native-level Japanese fluency and excellent English communication skills
- Proven ability to understand and quickly implement new retail initiatives and projects
- Strong organizational and project management skills
- Demonstrated capability to work independently and collaboratively within team environments
- Training and facilitation expertise with ability to motivate and guide boutique staff
- Early adopter mindset with strong interest in digital initiatives and tools
- Retail-focused business acumen with understanding of both headquarters and boutique-level priorities
Skills
Experience
Minimum 5 years of relevant work experience in retail operations, performance management, or related functions within a luxury retail environment. Deep knowledge of retail systems, boutique operations, and demonstrated success in leading operational initiatives.
Education
Not specified
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Senior Manager», «Performance & Operations Manager», «Senior Retail Operations Specialist», «Retail Strategy Senior Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.