Christian Dior Retail Excellence Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Jun 2, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior, Buenos Aires: Retail Excellence Manager to lead commercial strategy and drive luxury retail performance in Argentina.
Role & Responsibilities
- Lead luxury retail experience and ensure excellence in Dior Maison presentation and implementation of retail performance initiatives
- Define, monitor, and achieve sales targets, projections, and incentives while analyzing results to optimize commercial actions and omnichannel strategies
- Enhance customer and business understanding through data analysis and CRM database monitoring, establishing objectives to maximize results
- Support professional development of retail teams and motivate staff to maximize productivity and excellence standards
- Establish preventive measures to avoid stock shortages in collaboration with support areas
- Supervise and ensure correct implementation of Customer Experience evaluation processes
- Collect and analyze sell-out results, Retail Performance KPIs, and market data, generating reports for decision-making and regional leadership
- Collaborate with Marketing, CRM, Education, Imports, and Logistics teams while actively participating in business planning and forecasts
- Participate actively in planning and forecasting processes with Marketing management and business leadership
- Control and supervise profitability analysis of commercial actions and investments, seeking maximum resource efficiency
Qualifications
- Minimum 5 years of experience in commercial management and retail sales
- Proven experience in team leadership and coaching
- Background in luxury, fashion, or beauty industries
- Expertise in CRM strategies with strong customer/service orientation
- Graduate degree in Marketing, Business Administration, Industrial Engineering, or related field
Skills
Experience
Minimum 5 years in commercial management and retail sales leadership, with demonstrated ability to develop teams and drive performance. Experience in luxury, fashion, or beauty sectors is highly valued, as is expertise in customer-focused CRM strategies.
Education
University degree in Marketing, Business Administration, Commercial Studies, Industrial Engineering, or equivalent field.
Workplace
This position is based in Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Retail Performance Manager», «Retail Strategy Manager», «Retail Director», «Commercial Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.