Christian Dior Retail Development and Training Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 10, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Parfums Christian Dior hiring Retail Development and Training Manager in Shanghai. Lead trainer and field coach driving retail excellence and team capability growth.
Role & Responsibilities
- Develop and execute comprehensive training programs on product novelty, integration, and professional service standards in collaboration with regional retail teams
- Build and deliver beauty consultant (BC) specialization development programs, including annual training plans and implementation oversight
- Establish coaching and feedback systems to enhance product knowledge, brand heritage, storytelling capabilities, and service excellence standards across retail locations
- Conduct on-counter coaching approximately 30% of working time to improve BC skills and service quality
- Oversee implementation of retail development projects including ATR (Addict to Retail), IPOS, and cabin operations with consistent field execution monitoring
- Support counter management through daily briefings, merchandising verification, D.I.O.R process adherence, and shift management coordination
- Analyze and action Mystery Shopper results, coaching retail teams on service improvement and conducting follow-up field assessments
- Develop systematic training curricula including Retail Management and Retail Excellence programs, with progress tracking and performance evaluation
- Collaborate with Human Resources to establish clear career pathways for beauty consultants, specialists, experts, and retail managers
- Support sales team on special projects including cabin openings, boutique launches, key project tracking, and beauty class activities
Qualifications
- Strong background in luxury beauty retail or perfumes industry
- Proven training and coaching expertise with demonstrated ability to develop team capability
- Experience in retail management, operations, or field support roles
- Ability to work effectively across matrix structures with cross-functional teams
- Proficiency in retail metrics, sales analytics, and performance tracking
Skills
Experience
Minimum 3–5 years of experience in luxury beauty retail, retail management, or training and development roles within the perfume and cosmetics sector, with demonstrated success in team capability building and retail operations.
Education
Bachelor's degree in Business, Management, Marketing, or related discipline preferred; equivalent professional retail management experience will be considered.
Workplace
This position is based in Shanghai, Shanghai, China.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Trainer and Development Specialist», «Beauty Retail Coach and Operations Manager», «Retail Excellence Manager», «Field Training and Development Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.