- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Jul 19, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Parfums Christian Dior seeks an experienced Retail Development & Trainer to lead team development through comprehensive training programs and field coaching across Shanghai's retail network. The role encompasses designing and implementing training curricula for beauty consultants, delivering on-counter coaching to elevate service standards and product knowledge, and ensuring consistent execution of the D.I.O.R service methodology across all points of sale. The successful candidate will partner closely with retail management to drive sales performance, support strategic retail projects, and foster professional development pathways for sales teams.
Role & Responsibilities
- Develop and deliver comprehensive training programs covering product launches, onboarding, and professional development in partnership with regional retail teams
- Design and co-build beauty consultant development programs with a specialization focus, ensuring systematic capability building across all sales channels
- Establish and maintain a robust coaching and feedback system to strengthen product knowledge, brand heritage, storytelling, and service standards
- Conduct field coaching on-counter (approximately 30% of working time) to elevate service skills and ensure consistent application of training
- Support the ATR (Addict to Retail) project and monitor standard on-counter execution during field visits, including counter management, merchandising compliance, and business priority tracking
- Manage the Mystery Shopper project—analyzing results, coaching the retail team, and developing action plans to continuously improve service quality
- Partner with retail managers on business format optimization, training delivery, and performance follow-up
- Deliver systematic training programs including Retail Management training, Retail Excellence training, and Ambassa Dior follow-up initiatives
- Collaborate with HR to define clear career paths and development plans for beauty consultants, specialists, experts, and retail management roles
- Support cross-functional projects including cabin openings, recruitment interviews, and beauty class delivery
- Collect and consolidate project information, track key initiatives, and document success cases with the sales team
Qualifications
- Minimum 5 years of relevant experience in cosmetics, fashion, or retail luxury brands
- University degree or equivalent qualification
- Proficiency in makeup artistry and product application
- Fluent in Mandarin Chinese and English, both written and oral
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Skills
Experience
Minimum 5 years of professional experience in cosmetics, fashion, or related luxury retail brands, with demonstrated expertise in training, team development, and field coaching.
Education
University degree or equivalent qualification
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Training & Coaching Manager», «Retail Coach», «Sales Development Specialist», «Field Training Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.