Christian Dior Retail Counter Manager, Beauty

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Develop counter revenue and drive attainment of qualitative objectives by implementing the brand's commercial strategy in partnership with the Retail Manager
• Organize and evaluate commercial animations while making recommendations for continuous improvement
• Welcome, advise, and retain both local and international customers, ensuring differentiated service and brand experience
• Implement and oversee CRM and clienteling actions to strengthen customer loyalty and lifetime value
• Analyze competitive landscape and identify commercial development opportunities within the department store environment
• Deliver weekly and monthly performance analyses and sales reporting with actionable insights
• Build and nurture partnerships with other maisons within the LVMH group to expand customer base and generate incremental revenue
• Drive counter turnover, market share performance, and business priorities through participation in strategy definition and implementation of recommendations
• Develop and strengthen the competencies of sales advisors and product experts across fragrance, skincare, and makeup categories; ensure continuous skills development
• Recruit, integrate, and train new team members while fostering career pathways and talent pipeline development for boutique and department store operations
• Define and communicate team member missions and objectives, motivate, challenge, and align staff around strategic counter goals through commercial incentives and team engagement
• Ensure effective utilization of brand digital tools by the team and monitor results
• Lead sales team in building and maintaining a personalized customer portfolio with local and international clientele
• Serve as guardian of the brand's excellence and prestige across all counter operations, merchandising standards, and customer experience
• Implement merchandising and grooming recommendations and ensure compliance with brand standards
• Establish activity schedules, optimize and monitor inventory management, supervise cash handling, and ensure procedure compliance including product orders and counter inventory audits

Qualifications

• Genuine expertise and passion for beauty and three-axis product categories (fragrance, skincare, makeup)
• Solid knowledge and demonstrated expertise in luxury and high-end retail environments
• Bachelor's degree or equivalent (Bac +3) or higher qualification in commerce, management, or luxury business
• Minimum 5 years of proven experience managing teams and driving performance of large teams (5+ people) in boutique or Parisian department store environments
• Recognized leadership capabilities and strong ability to federate and motivate large teams
• Strong service orientation, client-centric mindset, and excellent interpersonal and communication skills
• Demonstrated resilience and adaptability; results-oriented with developed commercial acumen
• Proactive, agile problem-solver with ability to manage stress and maintain composure under pressure
• Proficient in Microsoft Office suite, particularly Excel
• Fluent English communication skills given the highly international context; additional languages valued

Skills

Experience

Minimum 5 years of management experience in team leadership and performance development within boutique or luxury department store environments, with demonstrated success managing teams of 5 or more sales professionals.

Education

Bachelor's degree (Bac +3) or equivalent, or higher qualification in commerce, management, business, or luxury sector.

Workplace

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.