Christian Dior Regional Director, Client Engagement

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Develop and adjust action plans aligned with corporate strategy to grow clients across all tiers, focusing on repeat business, cross-shopping and programme ROI.
• Ensure managers and associates understand clienteling expectations, deliver best-in-class experiences and achieve sales targets.
• Coach retail leaders on effective outreach, appointments and daily clienteling, tailoring development to individual associates.
• Provide on-floor coaching to improve client discovery, capture, journey management and follow-up, with an emphasis on CX and NPS.
• Guide Client Relations Managers and CRM Ambassadors in driving daily business and clienteling behaviours across all Sales Advisors.
• Help boutiques structure planned business, identify target clients and drive accountability for OTOs across consignment, virtual and in-store channels.
• Encourage client discovery and coach teams on outreach and effective use of tools.
• Support store leadership and training teams in delivering the DSignature experience.
• Partner with the zone Client Engagement team on one-to-many marketing opportunities, including store openings, activations and brand moments, and provide feedback on newsletter journeys.
• Support use of Dior Magazine to grow client relationships at key touchpoints.
• Work with store leadership on client nominations and the use of gifts to reactivate and upgrade high-potential clients; provide corporate teams with feedback on impact and ROI strategy.
• Partner with regional and store teams to develop quarterly event proposals for clients across their lifecycle; apply best practices to create in-store activations for high-potential and mid-tier clients, supporting pre-work, planning and event-day execution to achieve strong results.
• Guide local entertainment strategy and execution to cultivate relationships with emerging and high-potential mid- to top-tier clients.
• Coach store leaders and Sales Advisors to deliver exceptional moments while maintaining brand standards and meeting budget and ROI targets.
• Partner with corporate and boutique leadership to grow top-tier clientele, focusing on retention and exceeding sales targets.
• Coach boutique management on top-tier business, nominate high-potential clients for ultra-luxury products, and guide proactive retention and long-term growth planning.

Qualifications

• Strong retail business acumen and on-floor presence; able to spend four days per week in stores on leadership development and floor coaching.
• Strong project management skills, including roadmap development, follow-through and prioritisation; able to manage multiple projects and meet deadlines.
• Ability to inspire and motivate stakeholders to achieve results.
• Strong cross-functional collaboration skills, including partnering with training, HR and business performance teams to develop holistic short- and long-term strategies.
• Strong verbal communication and presentation skills, with the ability to motivate through language and convey messages effectively in presentations.
• Excellent organisation and attention to detail.
• Experience coaching and mentoring individuals, including senior retail leaders.
• Ability to self-direct and manage large projects under pressure.
• Ability to make timely autonomous decisions.
• Flexibility and patience.
• Ability to work in a fast-paced environment.
• At least 10 years of experience.

Skills

Experience

Minimum 10 years

Compensation

The base compensation for this position ranges from USD 145,000 to USD 155,000 per annum.

Benefits

Bonus eligibility; medical, dental and vision plans; Flexible Spending Accounts; short- and long-term disability; employee discount; paid time off; volunteer time off; holidays; mental health and wellbeing support; family-friendly benefits; reproductive healthcare; child and elder care services; commuter benefits; 401(k) with employer matching contributions; employee referral programme.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.