Christian Dior Regional Director, Client Engagement

About Christian Dior

Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.

Role & Responsibilities

• Develop and adjust action plans aligned with corporate strategy to drive client growth across all customer tiers, emphasizing repeat business, cross-shopping, and program return on investment
• Coach store managers and associates on clienteling expectations, best-in-class client experiences, and sales target achievement; tailor development coaching to individual associate performance and capabilities
• Provide on-the-floor coaching to enhance client discovery, capture, journey management, and follow-up protocols, with emphasis on customer experience and Net Promoter Score improvement
• Guide Client Relations Managers and CRM Ambassadors in driving daily business and supporting clienteling behaviors across all sales associates
• Support boutiques in structuring planned business initiatives, identifying target clients, and driving accountability for omnichannel touchpoints including consignment, virtual, and in-store opportunities
• Execute the DSignature experience by supporting store leadership and training in on-floor experience delivery
• Partner with zone Client Engagement teams on one-to-many marketing opportunities including store openings, brand activations, and moments; provide feedback on newsletter journeys and marketing effectiveness
• Oversee utilization of Dior Magazine as a client growth tool at key customer touchpoints
• Work with store leadership to ensure proper high-potential client nominations and leverage gifting strategies to reactivate and upgrade client segments; provide corporate feedback on impact and ROI
• Partner with regional and store teams to create quarterly event proposals that engage clients across their lifecycle; leverage best practices to drive compelling in-store activations for high-potential and mid-tier clients
• Guide strategy and execution of local entertainment initiatives to cultivate client relationships with emerging and high-potential mid to top-tier clients while maintaining brand standards and adhering to budgets
• Partner with corporate and boutique leadership to drive top-tier client growth with focus on retention and sales excellence; coach management on top-tier business strategy
• Support boutique directors in mapping Ultimate and Super Elite clients; maintain updated high-potential client lists for upgrades and ultra-luxury event nominations; serve as liaison for corporate nomination processes

Qualifications

• Minimum 10 years of retail or luxury brand experience
• Demonstrated retail business acumen and strong in-store presence; ability to commit 4 days per week in-store for leadership development and floor coaching
• Advanced project management expertise with proven ability to roadmap, execute, and prioritize multiple simultaneous initiatives
• Proven track record of inspiring and motivating diverse stakeholders to achieve measurable results
• Strong cross-functional collaboration skills with demonstrated success partnering with training, human resources, and business performance teams
• Exceptional verbal communication and presentation skills with ability to motivate through compelling communication
• Extensive experience coaching and mentoring individuals at senior retail leadership levels
• Demonstrated ability to make autonomous decisions in a timely manner under pressure
• Strong organizational skills with meticulous attention to detail
• Flexibility, patience, and adaptability in fast-paced, dynamic environments

Skills

Experience

Minimum 10 years of progressive experience in luxury retail, client development, or retail operations, with proven success in leading teams, driving client engagement strategies, and executing complex multi-location retail initiatives. Prior experience coaching retail leadership and sales teams is essential.

Education

Bachelor's degree in Business, Marketing, Retail Management, or related field preferred; advanced degree or luxury retail certification programs are a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 145,000 to USD 155,000 per annum.

Benefits

Medical, dental, and vision insurance; Flexible Spending Accounts; short and long-term disability coverage; employee discount program; paid time off; volunteer time off; holidays; mental health and wellbeing support; family-friendly benefits; reproductive health care; child and elder care services; commuter benefits; 401(k) plans with employer contribution matching; employee referral program. Bonus eligibility based on performance.

Culture

Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.