- Location
- Washington, D.C. District of Columbia USA
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 23, 2026
About Christian Dior
Christian Dior, founded in Paris in 1946, stands as one of the world’s most influential maisons, uniting haute couture, ready-to-wear, leather goods, fragrance, beauty, and exceptional retail experiences. As an employer, Dior offers a culture shaped by artistic audacity, meticulous craftsmanship, and the pursuit of excellence, where heritage and innovation continually enrich one another. Its teams collaborate across ateliers, studios, boutiques, and corporate functions within an international environment that values elegance, precision, inclusivity, and entrepreneurial spirit. Working at Dior means contributing to a legacy of timeless style while helping define the future of luxury with creativity, discipline, and purpose.
Christian Dior Couture seeks an Operations Manager for its Washington, D.C. boutique to lead day-to-day non-selling operations, including payroll, POS, shipping and receiving, after-sales service, loss prevention, supplies, expenses and facilities. The full-time, permanent role also oversees operational compliance, inventory accuracy, security, associate training and store procedures.
Role & Responsibilities
- Manage the day-to-day non-selling functions of the boutique, including payroll, point-of-sale functions, shipping and receiving, after-sales service, loss prevention, supply orders, expense control and facilities maintenance; assist with other areas of boutique operations as needed.
- Oversee associates’ compliance with company policies, procedures and standards covering company funds and property, personnel practices, security, inventory management, sales and record-keeping.
- Train, coach and manage associates in operational tasks, including point-of-sale and returns procedures, alteration requests, and safety and security procedures.
- Monitor the accuracy of receiving, transfers, damages and returns to vendor to maintain inventory accuracy.
- Ensure adequate security and compliance of physical facilities with safety codes and ordinances.
- Conduct inventory cycle counts as directed.
- Coordinate communication between the store and central distribution and/or corporate inventory control.
- Produce and maintain operational reports and records to support compliance with company policies and procedures.
- Ensure back-of-house operations are properly set up and organized.
- Lock and secure the store and oversee compliance with opening, closing and security procedures.
- Assist with payroll management and associate scheduling, ensuring compliance with payroll budgets.
- Resolve issues affecting store service, efficiency and productivity.
- Provide and inspire outstanding customer service.
- Exercise judgment and discretion independently and with the management team in day-to-day store operations.
Qualifications
- At least 5 years of experience.
- Ability to manage store operations effectively, including payroll, customer service, shipping and receiving, alterations and facilities management.
- Ability to produce, complete and maintain workforce records and documentation.
- Ability to operate equipment necessary for the role, including POS systems, inventory control systems, phone systems, cash registers, sensor-tag removers and office equipment.
- Ability to oversee the operation and maintenance of boutique facilities and equipment, including HVAC, electrical, security and communications/MIS systems.
- Ability to develop and train the workforce, build relationships and use team members’ skills effectively.
- Ability to adjust priorities and manage time effectively in a fast-paced environment.
- Ability to provide outstanding customer service.
- Ability to maintain fair and consistent standards for the workforce.
- Clear, concise communication; attentive listening; ability to understand material and provide instructions to department managers and associates.
Skills
Experience
At least 5 years
Workplace
The successful candidate will be located in Washington, D.C., District of Columbia, USA.
Explore jobs in the USA.
Culture
Christian Dior fosters a culture of refined creativity, exceptional craftsmanship, and continuous innovation, where teams are encouraged to uphold the Maison’s heritage while shaping the future of luxury. As an employer, it offers a dynamic and exacting environment that values collaboration, excellence, and the development of talent across artistic, retail, and corporate disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Boutique Operations Manager», «Store Operations Manager», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.